Logistics Services Representative

FedEx Logistics; Porto; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Training to get you started

On-the-job learning opportunities

Tuition Assistance Program (permanent契

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

FedEx is a trusted brand

Job summary

FedEx Logistics is seeking a Special Services Representative to manage premium and time-critical shipments from booking to delivery. You will build lasting customer relationships and coordinate with internal teams and vendors to keep shipments on track.

The role requires flexible availability for 24/7 operations, including weekends and holidays, and values healthcare, vendor management, and cross-functional collaboration skills.

Qualifications

• Fluent English (Mandatory)
• Second language (favourable)
• Customer service experience
• Healthcare Sector experience
• Premium Shipment Management
• Vendor Management experience
• Cross-Functional Collaboration
• Commercial Awareness
• Problem solving
• Logistics experience

Responsibilities

• Oversee the complete lifecycle of premium and time-critical shipments from initial booking to successful delivery.
• Focus on building, maintaining, and strengthening long-term customer relationships through proactive communication.
• Coordinate closely with internal operations teams, management, and external vendors to keep shipments on track.
• Anticipate and resolve transit issues swiftly, keeping all key stakeholders informed in real time.
• Operations run 24/7/365 to handle emergency shipments; rotating shifts, weekends, and holidays are required.

Skills

Fluent English

Second language

Customer service

Healthcare experience

Premium shipment management

Vendor management

Cross-functional collaboration

Commercial awareness

Problem solving

Logistics experience

Job description

We have an exciting opportunity for you to join our Special Services team as a Special Services Representative.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.What you will be doing:

• Active Monitoring: Oversee the complete lifecycle of premium and time-critical shipments from initial booking to successful delivery.
• Relationship Management: Focus on building, maintaining, and strengthening long-term customer relationships through proactive communication.
• Collaborative Liaison: Coordinate closely with internal operations teams, management, and external vendors to keep shipments on track.
• Rapid Problem Solving: Anticipate and resolve transit issues swiftly, keeping all key stakeholders informed in real time.
• Important: Operations run 24/7/365 to handle emergency shipments, candidates must have genuine flexibility for rotating shifts, weekends, and holidays.

What do you bring with you:

• Fluent English (Mandatory)
• Second language (favourable)
• Customer service experience
• Healthcare Sector experience
• Premium Shipment Management
• Vendor Management experience
• Cross-Functional Collaboration
• Commercial Awareness
• Problem solving
• Logistics experience

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

#LI-Hybrid

Special Services Local; Customer Interaction for Quotes; Bookings & Queries; Customer Retention; Customer Satisfaction; Execute Standard Operating Procedures per Product; Gross Margin Achievement/ Growth; Job Conversion; Policy & Procedure Compliance; Revenue Achievement/Growth; Service Performance; Vendor Usage; Provide support for RFQ/RFI, Support Requirements by Bundling Available Capabilities for Vendor Pool

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.