Spare Part Administrator

Sidel; Viseu; On-site; EUR 18,000 - 28,000; Full time

Job summary

Sidel in Portugal seeks a SP Department coordinator to manage the quote-to-cash process for spare parts, from offers to order follow-up. You will coordinate with Finance on payment terms and ensure on-time delivery.

The role suits someone with an upper-secondary or college degree in trade, languages, logistics or IT, fluent English, and strong Excel/ERP skills; SAP knowledge and a logistics certificate are a plus, with a customer-focused mindset.

Qualifications

• Requires upper-secondary skills or college degree in trade, languages, logistics or information technology.
• Fluent English is required; additional languages are assets.
• Experience in trade, supply, logistics, order management or spare-parts is welcome.
• Proficient with Excel and ERP systems; SAP knowledge is a plus.

Responsibilities

• Manage customer requests and inquiries about spare-parts pricing, availability and order processing; prepare and follow up on offers in the ERP or through webservices.
• Process orders and confirmations, monitor backlogs, and follow delivery to support on-time, in-full fulfilment.
• Coordinate logistics around customer and country requirements, and work with Finance on payment terms.
• Handle returns, claims and non-conformity issues; collaborate with relevant teams to resolve customer concerns.
• Maintain customer data in the ERP, contribute to reporting and customer reviews, and promote and assist with SSO.

Skills

Fluent English

Excel

Customer-focused

Independent working

Education

Upper-secondary or college degree in trade, languages, logistics or IT

Tools

SAP

ERP systems

Job description

Your opportunity Be the bridge that turns a customer's spare-parts request into a clear, reliable experience. In this role, your work supports Sidel's spare-parts sales and customer satisfaction—helping customers access the parts and information they need. You will join Sidel's SP Department and manage the quote-to-cash process for spare parts, from offers through order follow-up. The reporting line and geographical or customer scope were not confirmed in the available information.

Your Mission

• Manage customer requests and inquiries about spare-parts pricing, availability and order processing; prepare and follow up on offers in the ERP or through webservices.
• Process orders and confirmations, proactively monitor backlogs, and follow delivery to support on-time, in-full fulfilment.
• Coordinate logistics around customer and country requirements, and work with Finance on payment terms.
• Handle returns, claims and non-conformity issues, following through with relevant teams to help resolve customer concerns.
• Maintain customer data in the ERP, contribute to reporting and customer reviews, and promote and assist with SSO.

Your Profile

• You bring relevant upper-secondary skills or a college degree in trade, languages, logistics or information technology.
• You communicate clearly in fluent English; additional languages are an asset.
• You understand trade, supply, industrial retail, order management or logistics; spare-parts experience is welcome.
• You are confident with Excel and ERP systems; SAP knowledge and a logistics certificate are pluses.
• You can organize competing requests, work independently under pressure, and collaborate with curiosity and a customer-focused mindset. Applicants with diverse backgrounds are encouraged to apply.