Order Management - French Speaker

MAN Global Business Services Portugal; Lisboa; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work model (2-3 days home offce

Health insurance for you and your 1?y

Life insurance

Birthday, Christmas Eve and New Year’s

People-centric culture

Job summary

MAN Global Business Services Portugal seeks an Order Management Specialist to oversee the European order lifecycle, ensuring accurate entry, timely processing, and effective coordination with internal teams and customers. You will contribute to a seamless Order to Cash process in a dynamic, international environment.

You will identify improvements, drive compliance, and support data integrity while working across Sales, Logistics, Finance, and Customer Service to ensure customer satisfaction and

Qualifications

• Minimum of 3 years of professional experience.
• Business background or commercial training.
• Experience in B2B and order management or automotive sector.
• Knowledge of logistics or supply chain processes.
• Proficiency with SAP or similar ERP systems and Excel.
• Fluent in French and English; other European languages helpful.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced GBS environment.
• Strong communication and stakeholder management.

Responsibilities

• Oversee end-to-end order management process: Order entry and validation in SAP; Order confirmation and follow-up; Delivery schedule coordination and monitoring.
• Process, validate, and maintain customer orders in SAP, ensuring data accuracy and compliance with commercial requirements
• Be the primary point of contact for MAN customers, dealers, and internal stakeholders, providing professional support and issue resolution
• Ensure orders complied with pricing policies, contractual agreements, and commercial terms and conditions
• Collaborate closely with Sales, Logistics, Finance, and Customer Service teams to ensure seamless order fulfillment and customer satisfaction
• Monitor order backlog, delivery performance, and order status to ensure on-time processing and delivery commitments
• Support invoicing readiness by maintaining accurate master data and ensuring order integrity throughout the process
• Manage customer and sales team inquiries via email and telephone
• Maintain high standards of data quality and ensure compliance with internal controls
• Identify and implement process improvement initiatives to enhance operational efficiency and order accuracy

Skills

Order management

SAP

Excel

ERP systems

Multitasking

Stakeholder management

Attention to detail

Communication skills

French language

English language

Education

Business studies background

Commercial training

Tools

MS Office

Job description

Ready to make an impact in the world of order management?

Join our Global Business Services team and play a key role in ensuring quality and efficiency across our worldwide customer operations organization.

Your role:

As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS.

The Order Management Specialist is responsible for managing the order lifecycle for the European market, ensuring accurate order entry, timely processing, and effective coordination with internal stakeholders and in some cases directly the customers. The role plays a key part in ensuring customer satisfaction and smooth execution of the Order to Cash process.

As part of the Order Management team, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to:

In the Order Management area, you will contribute to ensuring a smooth, transparent, and customer focused experience across company’s global sales and customer solutions organisation. Our teams work at the intersection of customer service, digitalization, and operational excellence, ensuring that the order management processes are executed accurately, efficiently, and in compliance with corporate standards. By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient customer operations worldwide. Your contribution will strengthen the company’s operational excellence across the order-to-delivery process and enhance the overall customer experience.

Key Responsibilities

• Oversee the end-to-end order management process: Order entry and validation in SAP; Order confirmation and follow-up; Delivery schedule coordination and monitoring;
• Process, validate, and maintain customer orders in SAP, ensuring data accuracy and compliance with commercial requirements
• Be the primary point of contact for MAN customers, dealers, and internal stakeholders, providing professional support and issue resolution
• Ensure orders complied with pricing policies, contractual agreements, and commercial terms and conditions
• Collaborate closely with Sales, Logistics, Logistics, Finance, and Customer Service teams to ensure seamless order fulfillment and customer satisfaction
• Monitor order backlog, delivery performance, and order status to ensure on-time processing and delivery commitments
• Support invoicing readiness by maintaining accurate master data and ensuring order integrity throughout the process
• Manage customer and sales team inquiries via email and telephone
• Maintain high standards of data quality and ensure compliance with internal controls
• Identify and implement process improvement initiatives to enhance operational efficiency and order accuracy

Required Qualifications and Skills

• Minimum of 3 years of professional experience
• Completed studies with business background or commercial training or a comparable qualification
• Experience in B2B, order management or experience in the automotive sector
• Knowledge of logistics or supply chain processes
• MS Office with Excel skills, understanding of ERP systems (SAP or similar)
• Fluent in oral and written French, English or other European languages
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced GBS environment
• Strong communication and stakeholder management skills
• Independent, structured and cooperative way of working
• Be part of building a new GBS hub
• Work in an international, multicultural environment with exposure to global team
• Influence on how processes are designed and executed globally
• Grow your career in a modern service organization focused on people, innovation, and agility

What we offer

• Permanent contract
• Mobile work model (2-3 days home office per week)
• Health insurance for you and your family (no extra cost)
• Life insurance
• Birthday, Christmas Eve and New Year’s Eve off
• A modern, people-centric culture focused on development, wellbeing and collaboration