Spanish Technical Support Advisor | Global Tech Helpdesk

Jobseurope.Io; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growing international project

Competitive salary and benefits

Paid training

Career development

Dynamic multicultural environment

Resumo da oferta

Jobseurope.Io in Lisbon is seeking a Spanish-speaking Technical Support Advisor to provide technical assistance to customers, ensuring a seamless support experience and outstanding service. The role involves helping clients via phone, email, and chat, and solving technical issues in a fast-paced, multicultural setting.

The position emphasizes troubleshooting, documenting interactions, and maintaining high quality standards while contributing to a growing international project in Portugal.

Qualificações

• Native or fluent Spanish required (C1/C2).
• Good command of English.
• Previous experience in Technical Support, IT Helpdesk, or Customer Tech Support.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to thrive in a fast-paced, multicultural environment.

Responsabilidades

• Provide technical support in Spanish via phone, email, and chat.
• Troubleshoot hardware, software, and connectivity issues.
• Identify, diagnose, and resolve technical problems efficiently.
• Escalate complex technical cases when required.
• Accurately document customer interactions and solutions.
• Deliver excellent customer experience while meeting quality targets.

Conhecimentos

Spanish (C1/C2)

English proficiency

Technical support experience

Troubleshooting

Customer service

Multicultural teamwork

Descrição da oferta de emprego

Jobseurope.Io in Lisbon is seeking a Spanish-speaking Technical Support Advisor to provide technical assistance to customers, ensuring a seamless support experience and outstanding service. The role involves helping clients via phone, email, and chat, and solving technical issues in a fast-paced, multicultural setting.

The position emphasizes troubleshooting, documenting interactions, and maintaining high quality standards while contributing to a growing international project in Portugal.