Spanish-speaking Travel Advisor

Encaja Talent; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Career progression

On-site in Lisbon

Job summary

Encaja Talent is seeking enthusiastic Travel Advisors to join our Lisbon operations, providing chat, email, and phone support for customers in travel and bookings. A six-week nesting onboarding program with guided coaching helps set you up for success.

You will handle queries, reservations, and adjustments, maintain detailed case records, and follow internal procedures while contributing to performance insights. Rotating shifts available, 40 hours/week, with base salary and bonuses.

Qualifications

• C2 Spanish speaker with C1 English skills.
• On-site in Lisbon city centre; rotating shifts.
• Experience in data analysis within a BPO or contact centre preferred.
• Advanced Excel and reporting/data visualization skills.

Responsibilities

• Respond to customer queries via chat, email, and phone.
• Assist with bookings, reservations, and adjustments.
• Resolve customer enquiries quickly, accurately, and professionally.
• Keep detailed case records and maintain clear communication.
• Follow internal procedures and quality standards.
• Support continuous improvement with data analysis and performance insights.
• Prepare ad hoc reports for internal and client use.

Skills

C2 Spanish

English C1

Advanced Excel

Data visualization

Data analysis

Communication skills

Attention to detail

Tools

Excel

Job description

We're partners with a leading Outsourcing/BPO consultancy to search for enthusiastic Spanish-speaking Travel Advisors to join their Lisbon operations. In this role, you’ll provide outstanding support via chat, email, and phone for customers in the travel and booking sector. You’ll handle queries, reservations, and adjustments, ensuring every customer experience is smooth and positive.

You’ll also enjoy a structured onboarding program, including a six-week nesting period with guided coaching to set you up for success.

Your Role:

• Respond to customer queries via chat, email, and phone.
• Assist with bookings, reservations, and adjustments.
• Resolve customer enquiries quickly, accurately, and professionally.
• Keep detailed case records and maintain clear communication.
• Follow internal procedures and quality standards.
• Support continuous improvement with data analysis and performance insights.
• Prepare ad hoc reports for internal and client use.

Your Qualifications:

• C2 Spanish speaker with C1 English skills
• Ability to work on site in Lisbon city center
• Availability to work rotating shifts and rotating days off is required.
• Experience in data analysis within a BPO or contact centre is strongly preferred
• Advanced Excel and reporting/data visualization skills.
• Strong analytical thinking, attention to detail, and accuracy.
• Ability to translate complex data into actionable insights.
• Excellent communication skills for diverse stakeholders.

The Offer:

• Competitive base salary and bonuses
• Integration into a leading BPO company with strong growth potential.
• A dynamic, collaborative, and performance-driven environment.
• Continuous training and career progression opportunities.
• Schedule: Rotating shifts from 08:00–22:00, 40 hours/week, Monday–Sunday.