Customer Support Expert for Netflix: Spanish

CBTalents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Company accommodation

Job summary

Teleperformance Portugal in Lisbon is hiring an Operations Customer Expert to be the first point of contact for Netflix users, handling account management, billing questions, technical troubleshooting and product features across phone, email and chat.

The role includes on-site work in Lisbon with a 40-hour week and a 12-month initial contract, with possible permanent employment after two years. Training is provided in English, with a selection agreement on day 1.

Qualifications

• Spanish (Castilian) fluent
• Plus one of these combinations: Castilian + Basque; Castilian + Catalan & Valencian; Castilian + Galician
• English: B1 or higher
• Strong communication, empathy, problem-solving, digital adaptability and attention to detail

Responsibilities

• Be the first point of contact for Netflix users via phone, email and chat.
• Handle account management, billing questions, technical troubleshooting and product features.

Skills

Spanish Castilian

English B1+

Strong communication

Empathy

Job description

Love entertainment and technology, and know how to make customers feel looked after? Teleperformance Portugal is hiring customer-focused professionals for its Netflix support team in Lisbon.

The role

As an Operations Customer Expert, you'll be the first point of contact for Netflix users, handling account management, billing questions, technical troubleshooting and product features by phone, email and chat.

• Location: on-site, Lisbon, Portugal
• Schedule: 40 hours/week (8-hour days + 1-hour lunch) on a 24/7 rotating shift pattern, including nights, weekends and holidays
• Contract: 12-month initial term, with permanent employment options after 2 years; 1-month trial period

What we're looking for

• Spanish (Castilian): fluent
• Plus one of these combinations:
  • Castilian + Basque
  • Castilian + Catalan & Valencian
  • Castilian + Galician
• English: B1 or higher
• Strong communication, empathy, problem-solving, digital adaptability and attention to detail

Compensation and benefits

• Gross salary: €1,259.33/month
• Health insurance from day 1 of your contract
• Paid time off: proportional vacation up to 20 days in year one, 22 days annually after that, plus Portuguese public holidays
• Company accommodation: for candidates living more than 100 km away, the option of a fully furnished shared company apartment for your first 14+ months, with utilities, Wi‑Fi, cable TV and linens included

Paid training

• About 2 weeks, 8 hours/day, in English, covering software, Netflix products and customer management
• A Selection Agreement is signed on day 1, and training pay is €18.56 gross/day (€92.80/week) with no social security deductions
• Successful completion leads directly to signing your employment contract