Spanish-Speaking SaaS Support Specialist (Fintech)
Finsolutia
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Benefits offered by this job
Job summary
Finsolutia is seeking a Customer Support Specialist (CSS) to be the first line of support for our Spanish market. Based in Lisbon, you will manage tickets, troubleshoot platform issues, and work with Product and IT on complex cases to deliver fast, clear, and friendly responses.
You’ll be the main contact for Spanish clients, with occasional travel to Madrid and other Spanish locations. This role suits someone with SaaS support experience, strong communication skills, and a proactive,
Qualifications
- Fluent in Spanish (native level).
- Minimum 1+ year of experience in Customer Success/Support or client-facing roles, ideally in SaaS (Fintech/Proptech) or mortgage lending.
- Experience with modern helpdesk tools and proactive support is a plus.
Responsibilities
- Handle high-volume client inquiries via Intercom or similar tools with empathy and speed.
- Troubleshoot platform issues, reproduce bugs, and escalate to Product/IT for complex tickets.
- Guide users on navigating the platform, share tips and tutorials, and provide proactive support.
Skills
Tools
Job description
Finsolutia is seeking a Customer Support Specialist (CSS) to be the first line of support for our Spanish market. Based in Lisbon, you will manage tickets, troubleshoot platform issues, and work with Product and IT on complex cases to deliver fast, clear, and friendly responses.
You’ll be the main contact for Spanish clients, with occasional travel to Madrid and other Spanish locations. This role suits someone with SaaS support experience, strong communication skills, and a proactive,
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