Spanish-Speaking Digital Platform Ops Support Portugal

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Paid initial training

Multicultural environment

Career development

Salary + KPI bonus

Resumo da oferta

Cross Border Talents is recruiting on behalf of a leading international BPO in Portugal to provide Spanish-speaking digital platform operations support; the role offers the chance to work with a multinational team, handle inquiries, and contribute to exceptional customer experiences across multiple channels.

You will join a diverse environment with relocation assistance, paid initial training, KPI-based bonuses, and opportunities for career progression, while working on a rotating schedule

Qualificações

• Fluent in Spanish — native or C1/C2 level (mandatory).
• EU citizenship, valid EU work permit, or refugee protection status.
• Strong communication and interpersonal skills.
• Availability for rotating shifts (Mon–Fri + occasional weekends).
• Previous customer service experience is an advantage.

Responsabilidades

• Handle customer inquiries via phone, chat, and/or email in Spanish.
• Provide accurate, professional, and empathetic support.
• Follow client guidelines and quality standards.
• Escalate complex issues appropriately.
• Maintain accurate records in CRM systems.

Conhecimentos

Spanish fluency

Communication

Interpersonal skills

Flexibility

Descrição da oferta de emprego

Spanish-Speaking Digital Platform Ops Support Portugal

Spanish-Speaking Digital Platform Ops Support (MPO) | Portugal

About the Role

We are recruiting on behalf of a leading international BPO/customer experience company based in Portugal. You will join a multilingual team delivering high-quality support in Spanish.

Responsibilities

• Handle customer inquiries via phone, chat, and/or email in Spanish
• Provide accurate, professional, and empathetic support
• Follow client guidelines and quality standards
• Escalate complex issues appropriately
• Maintain accurate records in CRM systems

Requirements

• Fluent in Spanish — native or C1/C2 level (mandatory)
• EU citizenship, valid EU work permit, or refugee protection status
• Strong communication and interpersonal skills
• Availability for rotating shifts (Mon–Fri + occasional weekends)
• Previous customer service experience is an advantage

What We Offer

• Competitive monthly salary + KPI/performance bonus ️
• Full relocation package provided (flight + accommodation support)
• Paid initial training
• Dynamic multicultural work environment
• Career development opportunities