Spanish-Speaking CX Advisor for Digital Banking

Workster Jobs; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from the start

Meal allowance card

Holiday and Christmas allowances

Optional company accommodation

Resumo da oferta

A leading BPO company in Lisbon is seeking an Operations Customer Expert to support the Spanish market. In this role, you will provide exceptional customer service via chat, phone, and email. Candidates should be fluent in Spanish and possess strong communication skills. The position offers a full-time schedule with various benefits, including health insurance from the first day. Ideal for those passionate about customer experience and digital banking.

Qualificações

• Fluent Spanish and good English (spoken and written).
• Strong communication and customer service skills.
• Ability to manage multiple tasks and systems simultaneously.

Responsabilidades

• Provide customer support via chat, phone, and email for Spanish-speaking customers.
• Resolve a wide range of customer queries focusing on first-contact resolution.
• Take full ownership of customer issues from start to finish.

Conhecimentos

Fluent Spanish

Good English (spoken and written)

Strong communication skills

Customer service skills

Problem-solving mindset

Ferramentas

Slack

Google Workspace

Descrição da oferta de emprego

A leading BPO company in Lisbon is seeking an Operations Customer Expert to support the Spanish market. In this role, you will provide exceptional customer service via chat, phone, and email. Candidates should be fluent in Spanish and possess strong communication skills. The position offers a full-time schedule with various benefits, including health insurance from the first day. Ideal for those passionate about customer experience and digital banking.