Spanish Banking Ops Pro - Fraud & Disputes Expert

FH Collective Academy; Setúbal; On-site; EUR 15,166 - 16,639; Full time

Benefits offered by this job

Private health insurance

Relocation package with accommodation

12 days of paid training

Job summary

A leading digital bank in Lisbon is seeking a Customer Operations Expert who is fluent in Spanish and has a background in banking, insurance, or financial services. The role involves managing complex banking processes, including fraud investigations and chargebacks, to provide a transparent experience for users. This position offers a competitive salary, a relocation package, and opportunities for career growth with comprehensive training in fintech operations.

Qualifications

• Fluent in Spanish and proficient in English.
• Minimum 1 year of experience in Banking, Finance, or Insurance.
• Ability to work flexible 24/7 shifting hours.

Responsibilities

• Manage complex banking processes including fraud investigations.
• Handle disputes and chargebacks effectively.
• Ensure a secure and transparent customer experience.

Skills

Fluent Spanish

Good English

Banking knowledge

Fraud investigation skills

Job description

A leading digital bank in Lisbon is seeking a Customer Operations Expert who is fluent in Spanish and has a background in banking, insurance, or financial services. The role involves managing complex banking processes, including fraud investigations and chargebacks, to provide a transparent experience for users. This position offers a competitive salary, a relocation package, and opportunities for career growth with comprehensive training in fintech operations.