Spanish Banking Operations Expert – Lisbon

FH Collective Academy; Setúbal; On-site; EUR 15,166 - 16,639; Full time

Benefits offered by this job

Private health insurance

Relocation package with accommodation

12 days of paid training

Job summary

A leading digital bank in Lisbon is seeking a Customer Operations Expert who is fluent in Spanish and has a background in banking, insurance, or financial services. The role involves managing complex banking processes, including fraud investigations and chargebacks, to provide a transparent experience for users. This position offers a competitive salary, a relocation package, and opportunities for career growth with comprehensive training in fintech operations.

Qualifications

• Fluent in Spanish and proficient in English.
• Minimum 1 year of experience in Banking, Finance, or Insurance.
• Ability to work flexible 24/7 shifting hours.

Responsibilities

• Manage complex banking processes including fraud investigations.
• Handle disputes and chargebacks effectively.
• Ensure a secure and transparent customer experience.

Skills

Fluent Spanish

Good English

Banking knowledge

Fraud investigation skills

Job description

Spanish Banking & Finance Experts: Join a Top-Tier Digital Bank in Lisbon!

Are you a Spanish speaker with a background in Banking, Insurance, or Financial Services? Take your career to the next level by joining one of the UKs most innovative and fastest-growing digital banks!

The Role:

As a Customer Operations Expert, you will go beyond standard support. You will own complex banking processes, including fraud investigations, disputes, and chargebacks, ensuring a secure and transparent experience for thousands of users.

The Package:

• Monthly Salary: €1,359 – €1,491 gross (options with/without accommodation).
• Health: Private insurance from Day 1.
• Career Growth: 12 days of fully paid expert training in Fintech operations.

Moving to Lisbon? We offer a complete Relocation Package, including a shared, fully furnished apartment with all utilities covered.

Requirements:

• Fluent Spanish + Good English.
• Minimum 1 year of experience in Banking, Finance, or Insurance for Spanish market.
• Flexibility for 24/7 rotating shifts (40h/week).