Spanish-Speaking Customer Support Specialist

Real Recruitment Solutions; Lisboa; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Accommodation option

Job summary

Real Recruitment Solutions is hiring a Spanish-speaking Customer Support Specialist to assist customers in Spanish and English from our Lisbon location. The role focuses on supporting users of diabetes management devices by phone and email, offering guidance, reassurance, and product-related help.

The position is a 12-month contract with potential for permanent employment after 2 years, and the schedule is 40 hours per week with on-site work.

Qualifications

• Spanish language at native level
• English at B2 level
• Strong communication and empathy
• Customer support mindset
• Phone and email support experience

Responsibilities

• Handle inbound calls and emails from customers
• Provide clear and empathetic support regarding medical device products
• Assist with product usage and customer service issues
• Deliver a professional and supportive customer experience

Skills

Spanish (native)

English (B2)

Strong communication

Empathy

Customer focus

Job description

You will work in Lisbon, Portugal

Recruitment process: Easy online recruitment process

We are hiring a Spanish-Speaking Customer Support Specialist to support customers using innovative diabetes management devices. You will help users by phone and email in Spanish and English , providing guidance, reassurance, and support with products, documentation, orders, and shipments.

Responsibilities

• Handle inbound calls and emails from customers
• Provide clear and empathetic support regarding medical device products
• Assist with product usage and customer service issues
• Deliver a professional and supportive customer experience

Mandatory Profile

• Spanish language at a native level
• English language at a B2 level
• Strong communication and empathy
• Customer support mindset
• Comfortable with phone and email support

What We Offer

• With company apartment:
• Base salary: €776 gross/month
• Allowances: €283.34/month
• Apartment benefit: €200/month
• Total package: €1259.34 gross/month
• Apartment without company:
• Base salary: €1061 gross/month
• Allowances: €330.83/month
• Total package: €1391.83 gross/month
• +
• Health insurance
• Meal allowance included
• Accommodation option available for candidates living more than 100 km from the workplace

Additional Details

• Location: Lisbon
• Contract: 12-month contract, with possibility of permanent employment after 2 years
• Schedule: 40 hours/week, rotational shifts, 24/7 coverage
• Training compensation: €18.56 gross/day or €92.80 gross/week
• Work model: On-site

Note: EU citizenship or full working rights are required!!

Are you ready to embark on a new journey in your career?

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.