Customer Support Representative - Italian & English (Healthcare)

Cross Border Talents; Matosinhos; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Fixed salary paid over 14 months

Welcome bonus for Italian speakers

Daily meal allowance

Accommodation assistance

Comprehensive training

Job summary

Cross Border Talents in Porto, Portugal, is seeking an Italian & English Customer Service Representative (Diabetes & Medical Devices) to provide expert support on-site. You will assist Italian-speaking clients with medical device inquiries, delivering empathetic and accurate service.

Requirements include native Italian, C1 English, healthcare or medical devices familiarity, and willingness to work a 24/7 rotating shift on-site.

Qualifications

• Native/Fluent Italian and high-level English (C1) required.
• Experience in healthcare or medical devices is a plus.
• On-site in Porto, Portugal with 24/7 rotating shifts.

Responsibilities

• Be the main contact for Italian-speaking clients via multi-channel communication.
• Assist users with medical device inquiries related to diabetes care.
• Maintain accurate and detailed account records and resolve complex issues.
• Work across multiple markets as needed and handle stressful situations professionally.

Skills

Italian fluency

English C1

Empathy

Stress management

Multichannel support

Problem solving

CRM software

Tools

CRM software

Job description

About the Role

We are recruiting on behalf of a leading global company for an Italian & English Customer Service Representative (Diabetes & Medical Devices) based on-site in Porto, Portugal. In this role, you will provide specialized customer support, assisting clients with medical device inquiries (specifically around diabetes care) while ensuring empathy, accuracy, and high service quality.

Key Responsibilities

• Serve as the main contact point for Italian-speaking clients, delivering high-level support via multichannel communication.
• Assist users with technical and operational inquiries regarding diabetes medical devices.
• Process and retain large amounts of technical/medical information to deliver accurate solutions.
• Manage stressful situations, emergency calls, and disputes with active listening, calm temper, and high empathy.
• Prioritize complex queries, troubleshoot issues effectively, and keep detailed account records.
• Support more than one market simultaneously as needed.

Requirements

• Languages: Native/Fluent proficiency in Italian and English (C1 level).
• Knowledge/Background: Familiarity with diabetes or medical devices. A background in healthcare or technical support is a strong plus.
• Work Model & Location: Ability to work On-site in Porto, Portugal.
• Schedule: Flexibility for a 24/7 rotational shift pattern (Monday to Sunday, 2 rotational days off). Occasional night shifts (22:00 to 07:00) may be required.
• Soft Skills: Excellent stress management, organizational and detail-oriented skills, strong problem-solving abilities, and high emotional intelligence/empathy.

What We Offer

• Fixed monthly salary (paid over 14 months).
• Monthly welcome bonus for Italian speakers during the first year of employment.
• Daily meal allowance per working day.
• Accommodation assistance options for candidates relocating from outside Portugal (shared accommodation provided for up to 12 months).
• Comprehensive training and continuous development in the medical devices sector.