Spanish-speaking Customer Support – (Remote, Portugal)

Cross Border Talents; Lisboa; Remote; EUR 17.000 - 23.000; Vollzeit

Benefits dieser Stelle

100% remote work

Free furnished accommodation

Paid training

Competitive salary + bonuses

Tax-free meal allowance card

Health insurance

Permanent contract after 2 years

Zusammenfassung

Cross Border Talents is hiring for a remote Spanish-speaking customer support role from Portugal. You’ll be the first point of contact for Spanish members, handling account management, billing questions and tech troubleshooting, fully remote from Lisbon with an accommodation package.

You must be fluent in Castilian Spanish plus one of Catalan/Valencian or Basque or Galician, plus English B1+, with excellent communication and a knack for helping people.

Qualifikationen

• Full fluency in Castilian Spanish plus one of Catalan/Valencian, Basque or Galician.
• English at B1 level or higher.
• Great communication skills and a passion for helping people.
• Comfortable with technology and digital platforms.
• Flexibility for 24/7 rotating shifts, including nights, weekends and holidays.

Aufgaben

• Help customers with account management, billing questions and technical troubleshooting.
• Give accurate information about the platform's products, services and features.
• Find the right solution quickly and make sure every customer leaves happy.
• Meet quality and customer satisfaction targets as part of a supportive, multicultural team.

Kenntnisse

Castilian Spanish

Catalan

Basque

Galician

English (B1+)

Customer support

Communication skills

Tech-savvy

Flexibility

Jobbeschreibung

Do you speak Castilian Spanish plus Catalan, Basque or Galician? Work 100% remotely from Lisbon, Portugal, with an optional accommodation package included!

Love movies and series? Join the customer support team of one of the world's leading entertainment streaming services. You'll be the first point of contact for its Spanish members, working fully remotely from Portugal.

What you'll do

• Help customers with account management, billing questions and technical troubleshooting
• Give accurate information about the platform's products, services and features
• Find the right solution quickly and make sure every customer leaves happy
• Meet quality and customer satisfaction targets as part of a supportive, multicultural team

What you bring

• Full fluency in Castilian Spanish plus one of the following:
  • Catalan / Valencian
  • Basque
  • Galician
• English at B1 level or higher (training is in English)
• Great communication skills and a passion for helping people
• Comfortable with technology and digital platforms
• Flexibility for 24/7 rotating shifts, including nights, weekends and holidays

What's in it for you

• 100% remote work
• Free furnished accommodation in a shared company apartment, with all bills and internet paid, for at least your first 14 months. This is for candidates currently living more than 100 km from the workplace.
• Paid training (about 2 weeks)
• Competitive monthly salary, plus holiday and Christmas bonuses paid monthly
• Tax-free meal allowance card
• Health insurance from day one of your contract
• Portuguese employment contract, with a permanent contract after 2 years