Spanish & Basque-Speaking Customer Support Expert – Portugal

CloserHire; Lisboa; Híbrido; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is seeking a Spanish and Basque-speaking Customer Support Expert for a remote position in Portugal. The role focuses on assisting customers with account management, billing, and technical issues for a leading entertainment and streaming platform.

You will work a 40-hour week on a 24/7 rotating shift schedule, with salary and benefits including accommodation, private health cover, and meal allowance.

Qualificações

• Availability to work on a 24/7 rotating shift schedule.
• Comfortable assisting customers with technical troubleshooting.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Empathetic, adaptable, and detail-oriented.
• Excellent communication and interpersonal skills.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support remotely.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high levels of customer satisfaction while meeting quality standards.

Conhecimentos

Spanish language

Basque language

Customer support

Descrição da oferta de emprego

1059.33 € with accomodation — plus Private Health Cover, Meal Allowance. Spanish & Basque-Speaking Customer Support Expert – Entertainment & in Portugal (remote).

What you'll actually take home

1059.33 € with accomodation

We put the figure in the advert on purpose. If it doesn't work for you, you should know that before you spend three interviews finding out.

The perks, in full

• Private Health Cover
• Meal Allowance

Everything else in the package

You also get remote work from mainland Portugal, full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday, approximately 2 weeks of comprehensive initial training, delivered in English, training covering systems, products, services, customer management, and on-the-job activities, health insurance from the first day of the employment contract Holiday and Christmas allowances, meal allowance provided via debit card, relocation accommodation option for eligible candidates living more than 100 km from the workplace, and initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years.

The job itself

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon

Day to day that means deliver professional, friendly, and empathetic customer support, assist customers with account management and billing enquiries, troubleshoot technical issues and provide effective solutions, provide accurate information about streaming products, services, and features, identify customer needs and resolve enquiries in a timely manner, maintain high levels of customer satisfaction while meeting quality and performance standards, and communicate clearly and professionally throughout every customer interaction.

What you need to bring

• Availability to work on a 24/7 rotating shift schedule
• Comfortable assisting customers with technical troubleshooting
• Ability to work effectively in a fast-paced and team-oriented environment
• Empathetic, adaptable, and attentive to detail
• Comfortable working with technology and digital platforms
• Strong passion for customer service and problem-solving
• Excellent communication and interpersonal skills

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

We are an equal-opportunity recruiter and consider every applicant on ability alone.