Spanish-speaking Customer Support –

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 23,000; Full time

Benefits offered by this job

Remote work

Accommodation included

Paid training

Health insurance

Permanent contract after 2 years

Job summary

Cross Border Talents is hiring for a fully remote Spanish-speaking customer support role based in Portugal. The agent will be the first point of contact for Spanish members, handling account management, billing questions, and technical issues from a Lisbon-based setup.

Training is conducted in English, and a 100% remote arrangement includes an accommodation package for select candidates. The role requires fluency in Castilian Spanish with Catalan/Valencian, Basque, or Galician, plus English at

Qualifications

• Fluency in Castilian Spanish with either Catalan/Valencian, Basque or Galician.
• English proficiency at B1 level or higher.
• Strong communication and a passion for helping people.
• Comfortable with technology and digital platforms.
• Willingness to work 24/7 rotating shifts.

Responsibilities

• Assist customers with account management, billing questions, and technical troubleshooting.
• Provide accurate information about the platform's products, services and features.
• Identify the best solution quickly and ensure every customer is satisfied.
• Meet quality and customer satisfaction targets within a multicultural team.

Skills

Castilian Spanish

Catalan or Valencian

Basque

Galician

English (B1+)

Great communication

Tech-savvy

24/7 shift flexibility

Job description

Do you speak Castilian Spanish plus Catalan, Basque or Galician? Work 100% remotely from Lisbon, Portugal, with an optional accommodation package included!

Love movies and series? Join the customer support team of one of the world's leading entertainment streaming services. You'll be the first point of contact for its Spanish members, working fully remotely from Portugal.

What you'll do

• Help customers with account management, billing questions and technical troubleshooting
• Give accurate information about the platform's products, services and features
• Find the right solution quickly and make sure every customer leaves happy
• Meet quality and customer satisfaction targets as part of a supportive, multicultural team

What you bring

• Full fluency in Castilian Spanish plus one of the following:
  • Catalan / Valencian
  • Basque
  • Galician
• English at B1 level or higher (training is in English)
• Great communication skills and a passion for helping people
• Comfortable with technology and digital platforms
• Flexibility for 24/7 rotating shifts, including nights, weekends and holidays

What's in it for you

• 100% remote work
• Free furnished accommodation in a shared company apartment, with all bills and internet paid, for at least your first 14 months. This is for candidates currently living more than 100 km from the workplace.
• Paid training (about 2 weeks)
• Competitive monthly salary, plus holiday and Christmas bonuses paid monthly
• Tax-free meal allowance card
• Health insurance from day one of your contract
• Portuguese employment contract, with a permanent contract after 2 years