Spanish-Speaking Customer Support Associate (Lisbon)

RDN Cons; Coimbra; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Meal allowance

Relocation assistance

Paid training

Career development

International environment

Job summary

RDN Cons in Lisbon is seeking enthusiastic applicants for a full-time customer support role. You will assist customers via phone, email and live chat, helping with bookings, enquiries and service issues in an international team.

No prior experience required; comprehensive training will be provided. Candidates must be fluent in Spanish (C2) and proficient in English (B2), with a high school diploma and EU citizenship. Relocation support is available for eligible candidates.

Qualifications

• Spanish C2 with high-level written and spoken English (C1+).
• High school diploma required.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings and enquiries.
• Investigate customer concerns and provide solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish C2

English B2

Excellent communication

Problem solving

Education

High school diploma

Job description

RDN Cons in Lisbon is seeking enthusiastic applicants for a full-time customer support role. You will assist customers via phone, email and live chat, helping with bookings, enquiries and service issues in an international team.

No prior experience required; comprehensive training will be provided. Candidates must be fluent in Spanish (C2) and proficient in English (B2), with a high school diploma and EU citizenship. Relocation support is available for eligible candidates.