Bilingual Spanish Support Specialist – Travel Helpdesk

RDN Cons; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Initial training

Relocation assistance (EU)

International environment

Career growth opportunities

Job summary

RDN Cons in Porto, Portugal seeks enthusiastic, Spanish-speaking candidates to begin careers in customer support. Training provided; no prior experience required.

You will handle inquiries via phone, email and live chat, assist with bookings and issues, and maintain detailed records in a fast-paced international environment. Ideal applicants have Spanish C2, English B2, EU citizenship, a high school diploma, and plan to reside in Porto.

Qualifications

• Spanish C2 with at least C1 written and spoken proficiency.
• English at least B2.
• EU citizenship is mandatory.
• High school diploma required.
• Based in Portugal or willing to relocate to Porto.
• Fresh graduates are welcome; no prior experience required.
• Clean criminal record is required.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings and enquiries.
• Investigate concerns and provide effective solutions.
• Escalate complex cases to relevant teams.
• Maintain accurate records of interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish C2

English B2

Strong communication

Problem-solving

Basic computer skills

Education

High school diploma

Job description

RDN Cons in Porto, Portugal seeks enthusiastic, Spanish-speaking candidates to begin careers in customer support. Training provided; no prior experience required.

You will handle inquiries via phone, email and live chat, assist with bookings and issues, and maintain detailed records in a fast-paced international environment. Ideal applicants have Spanish C2, English B2, EU citizenship, a high school diploma, and plan to reside in Porto.