B2B Ad Support Lead – Spanish Market (Lisbon)

Csa Data Consulting; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

Csa Data Consulting in Lisbon is seeking a B2B Digital Advertising Support Specialist to assist Spanish-speaking advertisers on our platform. You will resolve product issues, explain advertising tools, and help campaigns improve performance.

The role blends marketing know-how with customer success in a fast-growing, international environment. A 6-month contract with potential extension, starting 22/10, on-site in Lisbon.

Qualifications

• Degree in Marketing or related field.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Service Program within Advertising Tech.
• Strong familiarity with social media platforms andDigital advertising fundamentals.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Identify initiatives to improve service quality and advertiser experience.
• Handle and resolve end-to-end product troubleshooting and B2B support cases via email and chat.
• Own customer queries and drive resolution with Product Operations and Engineering teams.
• Support advertisers with technical and product-related issues.
• Drive CSAT by ensuring service quality throughout the case journey.
• Provide clear updates across all customer touchpoints.
• Ensure adherence to SLAs while maintaining productivity.
• Partner with in-house technical specialists to educate advertisers on features and best practices.

Skills

Digital marketing

Customer service

Communication

Problem solving

Teamwork

Education

Degree in Marketing

Job description

Csa Data Consulting in Lisbon is seeking a B2B Digital Advertising Support Specialist to assist Spanish-speaking advertisers on our platform. You will resolve product issues, explain advertising tools, and help campaigns improve performance.

The role blends marketing know-how with customer success in a fast-growing, international environment. A 6-month contract with potential extension, starting 22/10, on-site in Lisbon.