Spanish & English Customer Service Representative

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Spanish & English Customer Service Representative to handle inquiries and resolve issues, delivering a high-quality customer experience for Spanish- and English-speaking customers. This on-site role requires a C1 English level, fluency in Spanish, and at least 1 year of customer service experience.

You will work rotating shifts, including weekends, with a 07:00–21:00 schedule and a start date of 17/10/2026.

Qualificações

• C1 level of English demonstrated by assessment.
• Fluent in Spanish for customer interactions.
• Minimum 1 year of Customer Service experience.

Responsabilidades

• Handle customer inquiries and requests professionally.
• Resolve customer issues efficiently and accurately.
• Provide clear information and appropriate solutions.
• Maintain a strong customer-focused approach.

Descrição da oferta de emprego

Spanish & English(C1) Customer Service Representative

Location: Lisbon, Portugal

Work Model: On-site

Schedule: Monday–Sunday, 07:00–21:00, with 2 rotational days off per week.

Willingness to work rotational shifts, including weekends.

Start date: 17/10/2026

Provide professional customer support in Spanish and English (C1).

Assisting customers with inquiries and resolving issues while delivering a high-quality customer experience.

Key Responsibilities:

Handle customer inquiries and requests professionally.

Resolve customer issues efficiently and accurately.

Provide clear information and appropriate solutions.

Maintain a strong customer-focused approach.

Languages:

Communicate effectively with customers in Spanish and English.

Requirements:

C1 level of English, demonstrated through an English assessment.

Fluent in Spanish for customer interactions.

Experience:

Minimum 1 year of Customer Service experience.

Strong communication and customer service skills.

Accepted Documents:

EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.