Customer Support Representative - English B2 | Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 16 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative. This role is a good fit for someone fluent in English (B2) and ready for a new challenge. You will be the voice customers hear when they need help, and your tone and follow-through matter.

Key responsibilities include escalating when needed, contributing to a collaborative team, resolving issues efficiently, and keeping case notes accurate. The position is on-site with a monthly salary of 1,350 EUR.

Qualificações

• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Fluent English (B2) required.
• Strong organizational skills and ability to manage multiple cases.
• Comfortable in a fast-moving, customer-facing role.

Responsabilidades

• Recognize when something needs escalating versus resolving directly.
• Contribute to a supportive, collaborative team environment.
• Resolve issues efficiently without cutting corners on quality.
• Keep internal systems and case notes accurate and current.

Conhecimentos

English (B2)

Descrição da oferta de emprego

This Customer Support Representative opening in Lisbon, Portugal is a good fit for someone who's fluent in English B2 and ready for a new challenge.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Key Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

Requirements:

• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once

Working Conditions:

• Work model: On-Site

Salary & Benefits:

• Salary: 1350

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