Spanish Digital Ads Tech Support Specialist – Lisbon (On-Site)

Speak It; Lisboa; Presencial; EUR 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Central location in Lisbon

Full paid training

Meal allowance

Accommodation provided

Resumo da oferta

Speak It in Lisbon is seeking a Spanish Technical Product Specialist for Digital Ads to support client advertisers and improve product-related service quality on-site. You will resolve technical queries and partner with Product Ops and Eng groups to enhance the user experience across social media advertising tools.

The role requires Spanish fluency, a Marketing-related degree, and hands-on Digital Marketing and paid campaign experience.

Qualificações

• Fluent in Spanish (C1) spoken and written.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience managing paid campaigns (mandatory).
• Experience in a Contact Centre or Advertising Tech service.
• Able to work in a team and independently.
• Familiar with social media products and basic digital advertising concepts.

Responsabilidades

• Take active role in initiatives to enhance service and user experience.
• Handle end-to-end product troubleshooting and customer support for our advertising products.
• Collaborate with Product Operations & Eng groups to resolve all types of queries.
• Drive customer satisfaction metrics and provide updates across touchpoints.
• Ensure adherence to service levels across channels.
• Educate advertisers on product features and common issue types with in-house specialists.

Conhecimentos

Spanish (C1)

Digital Marketing

Paid campaign management

Teamwork

Independent work

Social media platforms

Digital advertising concepts

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

Speak It in Lisbon is seeking a Spanish Technical Product Specialist for Digital Ads to support client advertisers and improve product-related service quality on-site. You will resolve technical queries and partner with Product Ops and Eng groups to enhance the user experience across social media advertising tools.

The role requires Spanish fluency, a Marketing-related degree, and hands-on Digital Marketing and paid campaign experience.