Spanish Technical Product Specialist | Digital Ads - Lisbon

Speak It; Lisboa; Presencial; EUR 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Central location in Lisbon

Full paid training

Meal allowance

Accommodation provided

Resumo da oferta

Speak It in Lisbon is seeking a Spanish Technical Product Specialist for Digital Ads to support client advertisers and improve product-related service quality on-site. You will resolve technical queries and partner with Product Ops and Eng groups to enhance the user experience across social media advertising tools.

The role requires Spanish fluency, a Marketing-related degree, and hands-on Digital Marketing and paid campaign experience.

Qualificações

• Fluent in Spanish (C1) spoken and written.
• Degree in Marketing or related field.
• Experience in Digital Marketing.
• Experience managing paid campaigns (mandatory).
• Experience in a Contact Centre or Advertising Tech service.
• Able to work in a team and independently.
• Familiar with social media products and basic digital advertising concepts.

Responsabilidades

• Take active role in initiatives to enhance service and user experience.
• Handle end-to-end product troubleshooting and customer support for our advertising products.
• Collaborate with Product Operations & Eng groups to resolve all types of queries.
• Drive customer satisfaction metrics and provide updates across touchpoints.
• Ensure adherence to service levels across channels.
• Educate advertisers on product features and common issue types with in-house specialists.

Conhecimentos

Spanish (C1)

Digital Marketing

Paid campaign management

Teamwork

Independent work

Social media platforms

Digital advertising concepts

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

Spanish Technical Product Specialist | Digital Ads - Lisbon

Empresa : Speak It Tipo de Emprego : Periodo Integral Lisbon, Portugal

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements

• Are fluent, verbal and written in Spanish (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Only applicants currently living in the Lisbon area will be considered
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Accommodation provided by the company.