Application Production Support

HCLTech; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance on card/voucher

Private health insurance

Private life insurance

Hybrid work model (2-3 days in office)

Permanent contract

Resumo da oferta

HCLTech in Portugal is seeking an experienced Site Reliability Engineer to provide production support for mission-critical payment applications. You will apply SRE principles and automation to ensure stability, performance, and reliability in a dynamic financial services environment.

You will monitor with Splunk, Dynatrace, and CloudWatch, drive CI/CD with Jenkins and Ansible, and collaborate across teams to continuously improve incident response, change control, and deployment practices.

Qualificações

• 5–7 years of experience in Application Production Support, preferably in the financial services domain.
• Strong understanding of Site Reliability Engineering (SRE) concepts and ITIL frameworks.
• Proficiency with version control systems: GitHub or Bitbucket (required).
• Expertise in CI/CD tools such as Jenkins (required).
• Experience with automation tools: Ansible (preferred), orchestration tools like XLR (preferred).
• Hands-on experience with monitoring and observability tools: Splunk and Dynatrace (required), Amazon CloudWatch and OpenTelemetry (preferred).
• Solid background working with AWS, Postgres/Oracle databases, Shell Scripting, and Pivotal Cloud Foundry (all required).
• Familiarity with Cassandra, Kafka, and Python (preferred).
• Analytical mindset with strong problem-solving abilities.
• Understanding of ITIL processes including incident and change management.

Responsabilidades

• Provide end-to-end production support for payment applications, focusing on authorization, clearing, and settlement processes.
• Monitor application health and performance using observability tools such as Splunk, Dynatrace, and Amazon CloudWatch.
• Troubleshoot and resolve incidents, ensuring timely escalation and communication in alignment with ITIL best practices.
• Drive automation initiatives using tools like Jenkins, Ansible, and orchestration platforms (e.g., XLR) to streamline deployment and operational workflows.
• Collaborate with development, infrastructure, and operations teams to implement site reliability engineering principles and continuous improvement strategies.
• Maintain version control using GitHub or Bitbucket, ensuring robust code management and deployment practices.
• Develop and maintain shell scripts and support integration with cloud platforms including AWS and Pivotal Cloud Foundry (PCF).
• Participate in incident, problem, and change management processes, contributing to root cause analysis and prevention strategies.
• Document processes, workflows, and solutions to enhance team knowledge and operational efficiency.

Conhecimentos

Site Reliability Engineering

ITIL

GitHub/Bitbucket

Jenkins

Ansible

XLR

Splunk

Dynatrace

AWS

PostgreSQL/Oracle

Shell Scripting

PCF

Python

Kafka

Cassandra

Formação académica

Bachelor’s degree in Computer Science/Information Technology

Ferramentas

GitHub

Bitbucket

Jenkins

Ansible

XLR

Splunk

Dynatrace

Amazon CloudWatch

OpenTelemetry

AWS

PCF

PostgreSQL

Oracle

Descrição da oferta de emprego

Site Reliability Engineer - Application Production Support

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

As an Application Production Support Engineer, you will play a pivotal role in ensuring the stability, reliability, and optimal performance of mission-critical payment applications. You will leverage your expertise in site reliability engineering and automation to proactively manage, monitor, and resolve production issues within a dynamic, high-impact financial services environment. Your contribution will be essential to maintaining seamless payment operations and supporting HCLTech’s commitment to business continuity and client satisfaction.

Detailed Responsibilities

• Provide end-to-end production support for payment applications, focusing on authorization, clearing, and settlement processes.
• Monitor application health and performance using advanced observability tools such as Splunk, Dynatrace, and Amazon CloudWatch.
• Troubleshoot and resolve incidents, ensuring timely escalation and communication in alignment with ITIL best practices.
• Drive automation initiatives using tools like Jenkins, Ansible, and orchestration platforms (e.g., XLR) to streamline deployment and operational workflows.
• Collaborate with development, infrastructure, and operations teams to implement site reliability engineering principles and continuous improvement strategies.
• Maintain version control using GitHub or Bitbucket, ensuring robust code management and deployment practices.
• Develop and maintain shell scripts and support integration with cloud platforms including AWS and Pivotal Cloud Foundry (PCF).
• Participate in incident, problem, and change management processes, contributing to root cause analysis and prevention strategies.
• Document processes, workflows, and solutions to enhance team knowledge and operational efficiency.

Skill Requirements

• 5–7 years of experience in Application Production Support, preferably in the financial services domain.
• Strong understanding of Site Reliability Engineering (SRE) concepts and ITIL frameworks.
• Proficiency with version control systems: GitHub or Bitbucket (required).
• Expertise in CI/CD tools such as Jenkins (required).
• Experience with automation tools: Ansible (preferred), orchestration tools like XLR (preferred).
• Hands-on experience with monitoring and observability tools: Splunk and Dynatrace (required), Amazon CloudWatch and OpenTelemetry (preferred).
• Solid background working with AWS, Postgres/Oracle databases, Shell Scripting, and Pivotal Cloud Foundry (all required).
• Familiarity with Cassandra, Kafka, and Python (preferred).
• Analytical mindset with strong problem-solving abilities.
• Understanding of ITIL processes including incident and change management.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Other Requirements (Optional)

• Exposure to AI/automation tools is advantageous.
• Experience with event-driven systems and streaming platforms is a plus.
• Domain expertise in payment systems (authorization, clearing, settlement) is desirable but not mandatory.

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday but on call support during off hours may be required
• Hybrid Work Model 2 to 3 days work from office
• Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.