Application Production Support

Inetum; Lisboa; Híbrido; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

Inetum is seeking an Application Support Analyst to join its Payment Processing domain. The role focuses on maintaining platform stability, resolving incidents, and driving process improvements in collaboration with business stakeholders and technical teams.

You will support critical payment processing platforms, manage incidents, and contribute to long-term improvements while leveraging scripting and automation to optimize daily tasks.

Qualificações

• Strong Oracle SQL knowledge.
• Experience supporting applications in Linux/Unix and Windows environments.
• Good scripting capabilities (Shell, Bash, Python, or similar).
• Understanding of networking concepts and troubleshooting.

Responsabilidades

• Provide application support for business-critical payment processing platforms and services.
• Understand business workflows, operational processes, and user requirements to deliver effective support.
• Ensure proper coverage during assigned shifts and participate in support rotations as required.
• Manage and prioritize incidents, requests, and tasks received through ticketing systems, email, or direct communication.
• Communicate progress, updates, and resolutions to business users, team members, and relevant stakeholders.
• Document incidents, procedures, solutions, and best practices to support knowledge sharing and operational excellence.
• Collaborate with team members to transfer knowledge and improve overall platform coverage and support capabilities.
• Identify root causes of recurring issues and contribute to long-term solutions and process improvements.
• Develop scripts and automation solutions to optimize operational and repetitive tasks.
• Analyze application releases, patches, and fixes, understanding their impact on production environments.
• Participate in on-call, weekend, and public holiday support rotations when required by business needs.

Conhecimentos

Oracle SQL

Linux/Unix

Windows

Scripting (Shell/Bash/Python)

Ferramentas

Ansible

DevOps tools

Descrição da oferta de emprego

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are looking for an Application Support Analyst to join a dynamic IT team supporting critical applications within the Payment Processing domain. The successful candidate will play a key role in ensuring platform stability, incident resolution, process improvement, and business continuity while working closely with business stakeholders and technical teams.

Key Responsibilities

• Provide application support for business-critical payment processing platforms and services.
• Understand business workflows, operational processes, and user requirements to deliver effective support.
• Ensure proper coverage during assigned shifts and participate in support rotations as required.
• Manage and prioritize incidents, requests, and tasks received through ticketing systems, email, or direct communication.
• Communicate progress, updates, and resolutions to business users, team members, and relevant stakeholders.
• Document incidents, procedures, solutions, and best practices to support knowledge sharing and operational excellence.
• Collaborate with team members to transfer knowledge and improve overall platform coverage and support capabilities.
• Identify root causes of recurring issues and contribute to long-term solutions and process improvements.
• Develop scripts and automation solutions to optimize operational and repetitive tasks.
• Analyze application releases, patches, and fixes, understanding their impact on production environments.
• Participate in on-call, weekend, and public holiday support rotations when required by business needs.

Qualifications

• Strong Oracle SQL knowledge.
• Experience supporting applications in Linux/Unix and Windows environments.
• Good scripting capabilities (Shell, Bash, Python, or similar).
• Understanding of networking concepts and troubleshooting.

Nice-to-Have Skills

• Unix administration knowledge.
• ITIL framework understanding and experience with incident/problem management processes.
• Experience with Ansible and DevOps practices.
• Experience with monitoring, automation, and production support tools.

Languages

• English: Professional/Fluent level (written and spoken).

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving mindset.
• Proactive, autonomous, and detail-oriented.
• Ability to work effectively under pressure and manage multiple priorities.
• Curious learner with a strong interest in understanding business processes.
• Collaborative team player with a knowledge-sharing mindset.
• Customer-focused and results-driven.
• Critical thinking and continuous improvement orientation.

Working Model

• Hybrid working model.
• Availability to work weekends and public holidays on a rotational basis when required.
• Availability to participate in support coverage outside standard business hours when necessary.

Knowledge of French is considered an advantage