Senior Application Support Specialist - Payment Network

HCLTech; Lisboa; Presencial; EUR 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Hybrid work model

Meal allowance

Resumo da oferta

HCLTech is seeking a Senior Site Reliability Engineer to provide L2 production support for Payment Network applications in a hybrid Lisbon office. You will monitor health, investigate incidents, and drive automation to improve reliability across global teams.

The role emphasizes collaboration with development, infrastructure, and business units, plus involvement in deployments, change management, and post-incident reviews. A strong SRE/DevOps background is needed.

Qualificações

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience in Application Production Support, BizOps, SRE, or DevOps environments.
• Experience providing L2 support for critical business applications.
• Strong troubleshooting and incident management skills.
• Knowledge of ITSM processes: Incident, Problem and Change Management.
• Experience with monitoring and alerting tools.
• Familiarity with scripting or automation technologies.
• Understanding of CI/CD pipelines and release management processes.
• Experience working in global, cross-functional teams.
• Knowledge of payment systems or financial services environments is a plus.

Responsabilidades

• Provide L2 production support for Payment Network applications.
• Monitor application health, performance, and availability.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Perform root cause analysis and support post-incident reviews.
• Coordinate with development, infrastructure, and business teams to resolve issues.
• Participate in production deployments, releases, and change management activities.
• Collaborate with geographically distributed teams to ensure seamless operational support.
• Develop and maintain operational documentation and support procedures.
• Implement automation and monitoring enhancements to improve operational efficiency.
• Support service reliability, capacity planning, and performance optimization initiatives.
• Ensure adherence to operational, security, compliance, and risk management standards.

Conhecimentos

Production support

L2 support

Incident management

Troubleshooting

Cross-functional teamwork

Formação académica

Bachelor's degree

Ferramentas

AWS

PCF

Splunk

Dynatrace

Jenkins

GitHub/Bitbucket

Shell scripting

PostgreSQL/Oracle

ITSM (Incident/Problem/Change)

CI/CD

Descrição da oferta de emprego

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.com

About the Role

We are looking for a Senior Site Reliability Engineer to provide L2 production support for applications within the Payment Network domain. The role is responsible for ensuring application stability, availability, and performance through proactive monitoring, incident management, troubleshooting, and operational excellence. The successful candidate will collaborate with global teams, support production changes and releases, and drive automation initiatives to improve operational efficiency and service reliability.

Key Responsibilities

• Provide L2 production support for Payment Network applications.
• Monitor application health, performance, and availability.
• Investigate, troubleshoot, and resolve production incidents within defined SLAs.
• Perform root cause analysis and support post-incident reviews.
• Coordinate with development, infrastructure, and business teams to resolve issues.
• Participate in production deployments, releases, and change management activities.
• Collaborate with geographically distributed teams to ensure seamless operational support.
• Develop and maintain operational documentation and support procedures.
• Implement automation and monitoring enhancements to improve operational efficiency.
• Support service reliability, capacity planning, and performance optimization initiatives.
• Ensure adherence to operational, security, compliance, and risk management standards.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience in Application Production Support, BizOps, SRE, or DevOps environments.
• Experience providing L2 support for critical business applications.
• Strong troubleshooting and incident management skills
• Knowledge of ITSM processes, including Incident, Problem, and Change Management.
• Experience with monitoring and alerting tools.
• Familiarity with scripting or automation technologies.
• Understanding of CI/CD pipelines and release management processes.
• Experience working in global, cross-functional teams.
• Knowledge of payment systems, transaction processing, or financial services environments is preferred.

Required Technical Skills

• AWS
• Pivotal Cloud Foundry (PCF)
• Splunk
• Dynatrace
• Jenkins
• GitHub and/or Bitbucket
• Shell Scripting
• PostgreSQL and/or Oracle databases
• Incident Management and Change Management processes
• Production Support in enterprise environments
• CI/CD pipelines and release management

Preferred Technical Skills

• Ansible (Playbooks)
• XL Release (XLR) or similar orchestration tools
• OpenTelemetry (OTel)
• Amazon CloudWatch
• Python
• Event-driven architectures and streaming platforms
• Payments domain knowledge (Authorization, Clearing & Settlement)

Required Language Thresholds:

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Working days : Monday to Friday
• Hybrid Work Model (2 to 3 days work from office in Lisbon)
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.