ServiceNow L3 Developer

Findmore Consulting, S.A.; Lisboa; On-site; EUR 55,000 - 75,000; Full time

Job summary

Findmore Consulting S.A. is seeking a senior ServiceNow professional to join our IT modernization team in Lisbon.

You will develop, maintain and enhance ServiceNow ITSM/ITOM solutions, design integrations via REST and SOAP, and drive automation and process improvements across applications and support teams. You will coordinate releases, support upgrades, and create technical documentation while collaborating with offshore and on-site teams to resolve complex issues.

Qualifications

• 5+ years of IT experience with ServiceNow development and analysis.
• Strong ServiceNow ITSM and ITOM experience.
• Experience with multi-module ServiceNow platform architecture.
• Experience with REST/SOAP APIs and system integrations.
• Experience with Active Directory, Azure AD/Entra ID and LDAP integrations.
• PowerShell and automation tools such as Ansible and Terraform.
• Knowledge of databases and SQL.
• Experience with release coordination and deployments.
• Good ITIL processes understanding.

Responsibilities

• Develop, maintain and enhance ServiceNow solutions across ITSM and ITOM.
• Design and implement integrations using REST and SOAP APIs.
• Develop automation and self-service solutions to improve application support and operational efficiency.
• Drive automation initiatives for application support, deployments, monitoring and alerting.
• Develop ServiceNow enhancements and custom solutions according to technical and business requirements.
• Support ServiceNow platform upgrades, releases and deployment activities.
• Coordinate releases across technical and business teams, ensuring deployment readiness and smooth implementation.
• Develop support tools, reports and technical documentation to improve operational processes and knowledge sharing.
• Troubleshoot complex L3 issues and collaborate with offshore, onsite, IT and business teams to resolve technical problems.

Skills

ServiceNow development

ITSM & ITOM

REST APIs

SOAP APIs

Automation

PowerShell

Ansible

Terraform

Azure AD

LDAP integration

SQL databases

Release coordination

ITIL knowledge

Tools

ServiceNow Orchestration

Kubernetes

Docker

AWS EKS

Azure AKS

Job description

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants.

Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe.We're looking for talented, purpose-driven people to join our teams!

Main Tasks & Responsibilities:

• Develop, maintain and enhance ServiceNow solutions across ITSM and ITOM modules
• Design and implement system integrations using REST and SOAP APIs, supporting reliable data and process flows
• Develop process automation and self-service solutions to improve application support and operational efficiency
• Drive automation initiatives for application support, deployments, monitoring and alerting
• Develop ServiceNow enhancements and custom solutions according to technical and business requirements
• Support ServiceNow platform upgrades, releases and deployment activities
• Coordinate releases across technical and business teams, ensuring deployment readiness and smooth implementation
• Develop support tools, reports and technical documentation to improve operational processes and knowledge sharing
• Troubleshoot complex L3 issues and collaborate with offshore, onsite, IT and business teams to resolve technical problems

Requirements:

• 5+ years of experience in IT, with strong experience in ServiceNow development and technical analysis
• Strong experience with ServiceNow ITSM and ITOM
• Experience with ServiceNow platform architecture in multi-module environments
• Strong experience with REST/SOAP APIs and system integrations
• Experience with Active Directory, Azure AD/Entra ID and LDAP integrations
• Experience with PowerShell and automation technologies such as Ansible and Terraform
• Knowledge of databases and SQL
• Experience with release coordination, deployments and application support
• Good understanding of ITIL processes and service management practices

Nice to Have:

• Experience with ServiceNow Orchestration
• Knowledge of Kubernetes and Docker
• Experience with AWS EKS or Azure AKS
• Experience with development tools and code repositories
• ServiceNow certification
• ITIL certification or advanced ITIL knowledge

Other Requirements:

• Ability to simplify complex problems and obtain a workable solution;
• Customer focus and service delivery;
• Availability to work in EU.

More information on our website: https://www.findmore.pt/careers/#jobs