ServiceNow Team Manager (m/f/d) for Vantage Towers

Vodafone Group Plc; Lisboa; Presencial; EUR 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work in Lisbon: 2 days on-site,

Meal allowance (Pluxee)

Health insurance

Parental leave support

Resumo da oferta

Vantage Towers is seeking an experienced ServiceNow Lead to drive hands-on development, architecture design, and delivery across a multinational team. You will mentor engineers, ensure robust solutions, and uphold engineering standards while collaborating with IT and business stakeholders.

The role requires a university degree in a technical field, strong English communication, and experience with agile, distributed teams. Hybrid work with Lisbon offices and remote days is offered.

Qualificações

• Extensive hands-on ServiceNow development delivering production-grade solutions.
• Experience in agile, distributed, multinational teams.
• Strong knowledge of JavaScript and ServiceNow scripting patterns (Business Rules, Script Includes, UI Policies, Flow Designer, UI Builder).
• CSA/CAD/CIS certifications are a strong plus; exposure to ITSM/CSM/HRSD modules.

Responsabilidades

• Lead ServiceNow development with hands-on delivery and mentorship.
• Design, build, test, and deploy scalable, secure platform enhancements.
• Support team career progression with regular 1:1s and coaching.
• Improve engineering standards, testing, and release practices; maintain docs.
• Collaborate with IT and business stakeholders to align roadmaps.

Conhecimentos

JavaScript proficiency

ServiceNow scripting

REST/SOAP integrations

Data management

Platform upgrade/release

ServiceNow certifications

Formação académica

University degree in computer science/engineering/math

Ferramentas

MID Server

Descrição da oferta de emprego

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology‑driven advances to help connect people, businesses, and internet‑enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start‑up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top, together.

Your Responsabilities

• Dual-Remit Leadership: You act as a hands‑on technical expert and people manager, driving both ServiceNow solutions and the growth, engagement, and performance of assigned employees (including team members outside your immediate stream).
• Technical Delivery & Architecture: You provide technical leadership by designing, developing, testing, and deploying scalable, secure, and maintainable enhancements on the ServiceNow platform, translating complex requirements into robust implementation designs.
• People Management & Mentorship: You support your team’s career progression and wellbeing through regular 1:1s, constructive feedback, coaching, and individual development plans while aligning training opportunities.
• Engineering Standards & Stability: You continuously improve engineering practices (code quality, testing, release practices), ensure high platform reliability, and minimize incidents while keeping appropriate technical documentation up to date.
• Stakeholder Collaboration & Roadmaps: You collaborate with IT and business stakeholders to align delivery plans, influence project priorities, and contribute to the definition of technical platform roadmaps.

Your Profile

• Educational Background: University degree in computer science, technology, engineering, mathematics, or equivalent professional experience.
• Professional Experience: Extensive hands‑on experience in ServiceNow development delivering production‑grade solutions, combined with prior people management or team leadership experience in agile, distributed, and multinational setups.
• Technical Skills:
• Required: Strong proficiency in JavaScript and ServiceNow scripting/configuration patterns (e.g., Business Rules, Script Includes, UI Policies, Flow Designer, UI Builder). Robust experience with integrations (REST/SOAP, MID Server), data management, and platform upgrade/release practices.
• Nice to have: ServiceNow certifications such as CSA, CAD, or CIS are a strong advantage. Exposure to specific modules like ITSM, CSM, HRSD, HAM/SAM, or ITOM.
• Soft Skills: High level of technical judgment and problem-solving. Strong capability to lead through influence, resolve conflicts, and balance hands‑on technical delivery with supportive, people‑centric leadership responsibilities.
• Language Proficiency: Fluent English (C1 level), both written and spoken, with excellent communication skills.

What we offer – Flexibility & Growth Opportunities:

• Flexible work: we offer a hybrid working model, which allows you to work 2 days per week from our Lisbon office and 3 days remote.
• Top Equipment: you receive a new laptop as well as a mobile plan & device.
• Salary & Vacation: you will receive an attractive salary package. Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days.
• Work-Life-Balance: we offer nursery subsidy and parental leave support.
• Learning & Growth: LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities.
• Health & Social Care: profit from a Pension plan, full health insurances (for you and co‑payment for family members) and life insurance.
• Team & Culture: work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT.

We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.