Senior Field Service Expert

Randstad Portugal; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Meal Allowance: €10.20/day

Full Health Insurance

Life Insurance

7 extra vacation days

Parking slot

Job summary

A leading telecommunications company in Lisbon is looking for a Senior FLM Service Expert to develop and implement operational processes across local markets. Candidates should have over 5 years of experience in the O&M domain and a solid background in change management. This position requires strong communication skills and the ability to lead cross-functional teams. The role offers an attractive salary and benefits including health insurance and extra vacation days.

Qualifications

• 5+ years experience in the O&M domain, particularly in Tower Co.
• Fluency in English is mandatory (C1); Spanish and Portuguese are a plus.
• Strong relationships with internal and external partners.

Responsibilities

• Develop and implement harmonized operational processes across local markets.
• Drive adoption of processes within TopCo.
• Identify preferred infrastructure suppliers and optimize efficiency.

Skills

Operational process development

Change management

Communication skills

Analytical skills

Negotiation skills

Cross-functional team leadership

Education

Bachelor or Master's Degree in Telecommunications Engineering

Job description

2 days ago Be among the first 25 applicants

In partnership with Vantage Towers, and as part of the strategic strengthening of its teams and the promotion of its business, we are recruiting a Senior FLM Service Expert for Lisbon.

The Opportunity:

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability.

As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

Your contribution:

• You will develop and implement harmonized operational processes across all local markets in close collaboration with stakeholders;
• you will act as the Process Owner within TopCo and drive adoption in local markets and vendors leveraging on the Process Governance Framework. Define requirements for VT OSS Systems to digitalize and automate harmonized processes;
• You will leverage Vantage Towers’ IT architecture and technology capabilities to optimize efficiency:
• You will identifiy preferred infrastructure suppliers (e.g., field service and maintenance providers). Develop and implement strategic blueprints for supplier engagement and vendor selection in partnership with local markets and supports related procurement initiatives accordingly;
• You will develop and operationalize resilience and BCM strategies within FLM domain in alignment with the Crisis Management team;
• You will drive Operational Readiness in FLM domain for new products and services, including Data Governance Framework and Control;
• You will develop and rollout of a Governance & Performance Review structure (incl. Reports) for FLM suppliers in the local markets. Lead Governance Meetings;
• You will influence on FLM vendors and LMs capacity management and governance to optimize the resource allocation and cost efficiency;
• You will lead and collaborate on global projects, ensuring alignment between central departments and local markets.

What Makes you stand out:

• At least 5 years experience in O&M Domain, notably in Tower Co;
• Relevant experience in optimisation of infrastructure related processes;
• Relevant experience in change management for the adoption to a new way of working in the local markets and their suppliers;
• Broad and comprehensive understanding of theories and practices about infrastructure operations and maintenance;
• Strong relations with internal and external partners to support infrastructure operations and maintenance;
• Strong communication, interpersonal and negotiation skills;
• Strategic mentality, analytical and conceptual skills, and ability to work in a team
• Ability to lead and manage cross-functional teams.

You Must have:

• Successfully completed university studies with a Bachelor or Master Degree of Telecommunications Engineering or similar education;
• Fluency in English is mandatory (C1 according to CEFR); Spanish and Portuguese fluence are a nice to have.

What we offer:

• A diverse, multicultural setup based on our values – Accountability, Respect, Teamwork, and Trust – and the unique opportunity to shape the organisation
• An attractive salary package
• Meal Allowance: Delivered on Pluxee card - €10.20/day
• Full Health Insurance: For employees and co-payment for family members
• Life Insurance
• 7 extra vacation days: 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
• Parking slot

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Telecommunications

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