TOC Service Operations Specialist

Randstad; Lisboa; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Meal Allowance

Pension Plan

Full Health Insurance

Life Insurance

7 extra vacation days

Parking Slot

Job summary

A leading telecommunications company in Lisbon is seeking a TOC Service Operations Specialist to ensure high-quality service delivery and effective incident management. Candidates should have over 5 years of experience in service delivery and telecommunications infrastructure, with strong skills in KPI tracking and technical troubleshooting. Competitive salary package offered along with benefits including meal allowance, health insurance, and extra vacation days.

Qualifications

• 5+ years of experience in Service Delivery, TOC/NOC Operations, Telecommunications Infrastructure.
• Proven expertise in incident management, tower site monitoring, and technical troubleshooting.
• Fluent in English, Spanish, and Portuguese (C1 level).
• Effective in cross-team collaboration, vendor coordination, and customer support.
• Solid academic background in Telecommunications Engineering.
• Strategic thinker with a focus on process improvement and service excellence.
• Strategic thinker with a focus on process improvement and service excellence.
• Familiar with telecom technologies including small cells, DAS, and IoT solutions.

Responsibilities

• Monitor tower sites in real time and detect incidents.
• Troubleshoot and resolve tower and equipment issues.
• Coordinate escalations with stakeholders for timely resolution.
• Generate and analyze operational reports and track KPI/SLA performance.
• Support customer onboarding, service requests, and performance monitoring.
• Handle customer onboarding, service requests, and performance monitoring to enhance customer experience.

Skills

Service Delivery

TOC/NOC Operations

Telecommunications Infrastructure

incident management

tower site monitoring

technical troubleshooting

KPI/SLA tracking

operational reporting

service performance analysis

cross-team collaboration

vendor coordination

customer support

process improvement

service excellence

DAS

IoT solutions

English (C1)

Spanish (C1)

Portuguese (C1)

Education

Telecommunications Engineering

Tools

small cells

DAS

IoT solutions

Job description

The Opportunity

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

Your Contribution

The TOC Service Operations Specialist will report to the TOC Service Manager and be responsible for ensuring high-quality service delivery, effective incident management, and adherence to operational governance frameworks. The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement.

• You monitor tower sites in real time, detect incidents, follow emergency protocols, and elevate when required.
• You troubleshoot and resolve tower and equipment issues in collaboration with technical teams.
• You coordinate escalations with stakeholders to ensure timely resolution.
• You generate and analyze operational reports, track KPI/SLA performance, and recommend improvements.
• You support the implementation of operational processes, governance structures, and capacity planning.
• You handle customer onboarding, service requests, and performance monitoring to enhance customer experience.

What makes you stand out

• 5+ years of experience in Service Delivery, TOC/NOC Operations, and Telecommunications Infrastructure
• Proven expertise in incident management, tower site monitoring, and technical troubleshooting
• Strong skills in KPI/SLA tracking, operational reporting, and service performance analysis
• Fluent in English, Spanish, and Portuguese (C1 level)
• Solid academic background in Telecommunications Engineering
• Effective in cross-team collaboration, vendor coordination, and customer support
• Strategic thinker with a focus on process improvement and service excellence
• Familiar with telecom technologies including small cells, DAS, and IoT solutions

What we offer

• A diverse, multicultural setup based on our values – Accountability, Respect, Teamwork, and Trust – and the unique opportunity to shape the organisation
• An attractive salary package
• Meal Allowance: Delivered on Pluxee card - €10.20/day
• Pension Plan
• Full Health Insurance: For employees and co-payment for family members
• Life Insurance
• 7 extra vacation days: 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
• Parking Slot

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