ServiceNow Automation & Release Engineer (Remote)

LUZA Group; Oliveira de Azeméis; Remote; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Benefits plan

Work equipment provided

Zusammenfassung

LUZA Group is seeking a ServiceNow-focused professional to drive automation across deployment lifecycles, design and maintain ServiceNow automation solutions, and coordinate release readiness with global teams. The role demands hands-on experience with ITSM/ITOM, orchestration, and cloud-native tech.

You will collaborate with stakeholders and users to translate requirements into scalable ServiceNow solutions, implement new capabilities, and support platform upgrades.

Qualifikationen

• 3–7 years of experience in Tooling Engineer, ServiceNow Developer, Technical Analyst, or similar roles.
• Strong experience with REST and SOAP web service integrations.
• Solid hands-on experience with ServiceNow ITSM and ITOM; exposure to CSM/HRSD is a plus.
• Familiar with orchestration and cloud-native tech (Kubernetes, Docker, AWS EKS, AKS).
• Proficient in reporting, dashboards, and operational metrics; ITIL knowledge.
• Fluent English; knowledge of French is a plus.

Aufgaben

• Drive automation initiatives across application support, deployments, health checks, monitoring, and alerting.
• Design, develop, and maintain ServiceNow-based automation, orchestration, and integration solutions.
• Build and enhance ServiceNow functionalities, including forms, portals, workflows, and self-service capabilities.
• Collaborate with users, operations, and stakeholders to translate requirements into scalable ServiceNow solutions.
• Evaluate and implement new ServiceNow capabilities (ATF, Virtual Agent, platform features).
• Support platform upgrades and continuous improvement initiatives.
• Coordinate release of enhancements with testing quality and deployment readiness.
• Develop custom tools/scripts to automate production and operational processes.
• Produce metrics, dashboards, reports, and operational insights.
• Maintain clear technical documentation for automation scripts, integrations, and support procedures.
• Engage with offshore, nearshore, and onsite teams for successful delivery.

Kenntnisse

REST API

SOAP API

ServiceNow ITSM

ServiceNow ITOM

ServiceNow Orchestration

Kubernetes

Docker

AWS EKS

AKS

ITIL

Reporting & Dashboards

Tools

ServiceNow Orchestration

Jobbeschreibung

LUZA Group is seeking a ServiceNow-focused professional to drive automation across deployment lifecycles, design and maintain ServiceNow automation solutions, and coordinate release readiness with global teams. The role demands hands-on experience with ITSM/ITOM, orchestration, and cloud-native tech.

You will collaborate with stakeholders and users to translate requirements into scalable ServiceNow solutions, implement new capabilities, and support platform upgrades.