ServiceNow Administrator — Flexible Schedule, Career Growth

Adentis; Setúbal; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Flexible work routine

Professional development

Resumo da oferta

ADENTIS seeks a skilled ServiceNow Administrator to manage core ITSM modules, integrations, and CMDB-related tasks. You will configure and optimize the ServiceNow platform, ensuring security and high availability while collaborating with stakeholders to deliver effective solutions.

The role emphasizes ITIL-aligned processes, upgrades, and knowledge sharing, with hybrid work and opportunities for professional growth within a dynamic Portuguese tech environment.

Qualificações

• Proven experience as a ServiceNow Administrator with core ITSM modules.
• Experience with API integrations (REST/SOAP).
• Familiarity with CMDB, Discovery, and Service Catalog.
• ITIL principles and upgrade/clone experience.
• Proactive problem solving and strong attention to detail.

Responsabilidades

• Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality.
• Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog.
• Manage user access, roles, and groups per security best practices.
• Monitor system health, perform upgrades, and apply patches.
• Support integrations with APIs (REST/SOAP).
• Collaborate with stakeholders to translate requirements into effective ServiceNow solutions.
• Document configurations and update internal knowledge base.

Conhecimentos

ServiceNow Administration

ITIL knowledge

Stakeholder communication

Problem solving

Security best practices

Formação académica

ServiceNow Certified System Administrator

Ferramentas

ServiceNow

REST APIs

SOAP APIs

Instance cloning

Descrição da oferta de emprego

ADENTIS seeks a skilled ServiceNow Administrator to manage core ITSM modules, integrations, and CMDB-related tasks. You will configure and optimize the ServiceNow platform, ensuring security and high availability while collaborating with stakeholders to deliver effective solutions.

The role emphasizes ITIL-aligned processes, upgrades, and knowledge sharing, with hybrid work and opportunities for professional growth within a dynamic Portuguese tech environment.