Servicedesk (Lisbon - On-Site)

Claranet Limited; Almada; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic team environment

Training opportunities

Resumo da oferta

Claranet Limited is seeking a Servicedesk professional to support a client on our Talent Team in Lisbon, on-site. You will provide first-line technical support for Windows and Office, handle calls with professionalism, and meet SLAs while maintaining high attendance standards. English fluency is required.

The role emphasizes teamwork, training opportunities, and a salary package tailored to the role performed. Availability in standard daytime windows is expected.

Qualificações

• Experience providing first-line technical support in Windows and Office environments.
• Experience with software and hardware troubleshooting.
• Previous experience in similar servicedesk roles is preferred.
• Fluency in English, both written and spoken.

Responsabilidades

• Provide first-line technical support to end users in Windows and Microsoft Office environments.
• Meet defined SLAs while maintaining punctuality and attendance.
• Handle stressful situations and maintain professionalism in customer interactions.
• Contribute to a collaborative and results-oriented work environment.

Conhecimentos

Windows environments

Office environments

Customer service

Technical troubleshooting

Remote access

English fluency

Formação académica

ITIL training/certification

Descrição da oferta de emprego

We'refast learners, hard workers, natural collaborators... and we MakeModern Happen !

Ourambition is to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world's most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Right now, we are looking for a

Servicedesk for a client on our Talent Team.

Your responsibilities include:

• Provide first-line technical support to end users in Windows and Microsoft Office environments;
• Handle stressful situations and conflict effectively and professionally;
• Meet defined service levels (SLAs) while maintaining high standards of punctuality and attendance;
• Contribute to a collaborative and results-oriented work environment.

You must have:

• Experience supporting Office and Windows environments;
• Experience with software and hardware troubleshooting;
• Previous experience in similar roles;
• Experience in telephone support/customer service;
• Knowledge of Operating Systems;
• Remote access support for troubleshooting end users;
• ITIL course and/or certification (preferred);
• Oral and written fluency in English.

Availability to work in any of the following time windows:

• 8:00 a.M. – 5:00 p.M., Monday to Friday;
• 9:00 a.M. – 6:00 p.M., Monday to Friday.

We offer:

• Integration into a dynamic and motivated team for the performance of the role.
• Additional training;
• Salary package according to the role performed.

Servicedesk (Lisbon - On-Site) Caparica, Portuguese Republic, PT