Service Representative (Spanish-Speaking) - Cash App Services

Concentrix Portugal; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance-bon

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance-related inquiries. This on-site role involves helping customers via phone, email, chat, and social media, and ensuring smooth account setup and issue resolution.

The job requires fluent English (C1) and strong Spanish, with opportunities for career growth, paid training, and a central Lisbon location. Rotating shifts and 24/7 availability are part of the schedule.

Qualificações

• High level of Spanish (oral & written) and fluent English (C1).
• Strong analytical and troubleshooting skills.
• Familiar with mobile apps, digital payments, and online platforms.
• Experience in customer service, support roles, or call centers preferred.
• Available for rotating shifts, 24/7.

Responsabilidades

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Conhecimentos

Spanish proficiency

English fluency (C1)

Analytical and troubleshooting

Customer service experience

Familiar with mobile apps & digital支付

Descrição da oferta de emprego

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of finance. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Your qualifications

• Have a High level of Spanish (Oral and written) and are fluent in English (C1)
• Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• Are Familiar with mobile apps, digital payments, and online platforms.
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.
• Are available for rotating shifts, 24/7

What’s in it for you

• Competitive salary and performance bonus
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.