Service Representative (French-speaking) - Cash App Services

Concentrix; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Central location in Lisbon

Full paid training

Career development programs

Referral bonus opportunities

Resumo da oferta

Concentrix is seeking a French-speaking Service Representative in Lisbon. The role involves assisting customers with their queries via phone, email, and chat. Ideal candidates should be proficient in French and English, possess strong analytical skills, and have familiarity with digital payment platforms. Benefits include a competitive salary, performance bonuses, and career development opportunities in a dynamic team-oriented environment.

Qualificações

• High proficiency in French and good English skills.
• Strong analytical and troubleshooting abilities for customer queries.
• Familiar with mobile apps and online payment platforms.

Responsabilidades

• Assist customers via phone, email, chat, or social media.
• Resolve technical issues related to the app.
• Guide users through account setup and verification.

Conhecimentos

High level of French (oral and written)

Fluency in English (C1)

Analytical and troubleshooting skills

Familiarity with mobile apps and digital payments

Customer service experience

Descrição da oferta de emprego

Job Title

Service Representative (French-speaking) - Cash App Services

Location: Customer Service Representative in Lisbon, Portugal (On-Site)

Job Description

The role involves providing assistance to customers via phone, email, chat, or social media platforms. You will answer questions about features, functionality, and account setup; resolve app‑related technical issues such as login errors or payment delays; guide users through account creation or identity verification; maintain a positive customer experience through empathy and professionalism; and escalate unresolved or complex issues to higher‑level support or technical teams.

Qualifications

• High level of French (oral and written) and fluency in English (C1)
• Strong analytical and troubleshooting skills to resolve customer queries effectively
• Familiarity with mobile apps, digital payments, and online platforms
• Ability to understand customer concerns fully and provide appropriate solutions
• Previous experience in customer service, support roles, or call centers is preferred

Benefits

• Full‑time with indefinite contracts (negotiable depending on experience and client needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Referral bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal‑opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.