Service Representative (French-Speaking) - Cash App Services

Concentrix Portugal; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time contract

Salary bonus

Lisbon location

Referral bonus

Paid training

Career development

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance teams. This on-site role welcomes fluent French and English speakers and emphasizes delivering helpful, empathetic customer service across channels.

You will respond to inquiries, resolve payment and login issues, guide users through account setup, and escalate complex problems to specialists. The company offers full training, a competitive salary with a bonus, and opportunities for growth

Qualificações

• High level of French (oral and written) and fluent in English (C1).
• Strong analytical and troubleshooting skills to resolve customer queries effectively.
• Familiar with mobile apps, digital payments, and online platforms.
• Ability to understand customer concerns and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is preferred.

Responsabilidades

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Conhecimentos

French language

English (C1)

Analytical thinking

Troubleshooting

Customer service orientation

Descrição da oferta de emprego

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of finance. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app‑related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher‑level support or technical teams.

Your qualifications

• Have a High level of French (Oral and written) and are fluent in English (C1)
• Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• Are Familiar with mobile apps, digital payments, and online platforms.
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon,Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.