Customer Representative (English-Speaking) - Insurance Company

Concentrix Portugal; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full-time position

Competitive salary

Bonus potential

Training program

Career development

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to ensure client expectations are met across operations. This on-site role focuses on handling calls and chats, processing requests in the policy administration system, and maintaining documents with accuracy.

We provide full-time employment, comprehensive training, and opportunities for career growth. Strong English skills (C2), good written and verbal communication, and teamwork are essential to succeed in this

Qualificações

• High level of English (C2) is required.
• Previous customer service experience is a plus.
• Excellent verbal and written communication with a diplomatic stance.

Responsabilidades

• Receive telephone calls or chats from clients seeking information on their insurance policy.
• Process requests via the client policy administration system or by sending replies, letters/emails, and documents.
• Indexation and electronic archiving in the document management tool.

Conhecimentos

English (C2)

Customer service experience

Verbal and written communication

Team player

Descrição da oferta de emprego

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Receive telephone calls or chats from clients wishing to obtain various types of information concerning their insurance policy
• Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of replies to letters/emails, information, contract documents, etc., to the insured.
• Do indexation & electronic archiving in our document management tool.
• Manage policy change requests, updating payment details
• Make claims and cancel requests

Your qualifications

• Have a high level of English (C2)
• Have previous customer experience is a plus
• Have excellent verbal and writing skills coupled with a formal and diplomatic stance
• Are proactive, self-motivated, and a great team player

What’s in it for you

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.