Customer Service Representative (French-speaking) - Small Appliances

Minacs; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Central location in Lisbon

Referral bonus opportunities

Full paid training

Resumo da oferta

Minacs is seeking a Customer Service Representative (French-speaking) in Lisbon, Portugal. In this on-site role, you will ensure that performance goals are met and that client expectations regarding operational excellence are fulfilled.

Key responsibilities include engaging with customers, processing requests, and improving satisfaction. The company offers competitive salary, full training, and various benefits to support your lifestyle.

Qualificações

• High level of French proficiency is required.
• Strong writing and communication skills are necessary.
• Previous customer service experience is advantageous.

Responsabilidades

• Engage with customers via incoming calls or emails.
• Review requests and process decisions accordingly.
• Analyze information and solve customer problems.
• Work on improving customer satisfaction continuously.

Conhecimentos

Fluent in French (written and oral)

Excellent writing and communication skills

Empathy and team spirit

Proactive and results-driven

Previous customer experience

Descrição da oferta de emprego

Customer Service Representative (French-speaking) - Small Appliances

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services by incoming calls or emails.
• Review requests, make appropriate decisions, and process accordingly
• Demonstrate the ability to analyze information and solve problems
• Work on continuous improvement for customer satisfaction

Concentrix is a great match if you:

• Have a high level of French (written and oral)
• Have excellent writing and communication skills coupled with empathy and team spirit
• Love to identify the customers’ needs and propose fast solutions
• Are proactive, results-driven, self-motivated, and a great team player
• Having previous customer experience is a plus

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Central location in Lisbon,Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.