Customer Support (English-speaking) - Social Media

Concentrix; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary and performance 15%

Central location in Porto

Bring-a-friend referral bonuses

Full paid training

Career development programs

Job summary

Concentrix is seeking a Customer Support specialist in Porto, Portugal (On-Site) to assist customers in English across social media channels. You will aim to meet quality and efficiency targets while enhancing the customer journey and supporting brand improvements.

The role emphasizes training, career growth, and development opportunities, with a central Porto location and a comprehensive benefits package.

Qualifications

• Advanced level of English (written and oral) (C1).
• Experience with online payment methods and transactions.
• Proven computer skills and diligent worker.
• High attention to detail and a problem-solving mindset.
• Ability to communicate effectively, both written and verbally.
• Being skilled in multi-tasking is essential.

Responsibilities

• Give customer support by handling customers’ issues and inquiries.
• Use different platforms and tools.
• Investigate and collect information to provide to customer.
• Provide detailed and organized customer support and seek for initiatives to improve the overall customer experience.

Skills

Advanced English (C1)

Online payment knowledge

Computer skills

Attention to detail

Communication skills

Multitasking

Job description

Job Title

Customer Support (English-speaking) - Social Media

Job Description

Experience the power of a game-changing career! Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer Support, you will:

• Give customer support by handling customers’ issues and inquiries
• Use different platforms and tools
• Investigate and collect information to provide to customer
• Provide detailed and organized customer support and seek for initiatives to improve the overall customer experience

Your Qualifications

Concentrix is a great match if you:

• Have an advanced level of English (written and oral) (C1)
• Have prior knowledge in online payment methods and transactions
• Have proven computer skills and diligent worker
• Have high attention to detail and a problem-solving mindset
• Have the ability to communicate, both written and verbally effectively
• Being skilled in multi-tasking is essential

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.