Senior IT Service Management & Change Enablement Lead

Decskill; Portugal; Presencial; EUR 50 000 - 75 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company with over 10 years of experience, is growing and seeks experienced professionals in IT service management to join our team in Portugal.

Based in Lisbon, Porto, and Madrid, we offer an international context focused on service delivery excellence, Change Enablement, ITIL practices, and close collaboration with clients, partners, and teams across Europe.

Qualificações

• 3+ years in IT service management, IT operations, or digital solutions environments.
• Strong IT service delivery with SLA/KPI/operational target ownership.
• Experience in Change Enablement/Change Management in IT environments.
• Ability to perform change risk assessments and validate changes.
• Define and maintain change authorization frameworks and calendars.
• Knowledge of ITIL processes incl. incident, problem, service requests.
• Hands-on with ServiceNow including ITSM workflows and governance.
• Experience with service providers and multiple stakeholders.
• Ability to create and improve service documentation and processes.
• Understanding of Service Design and continual service improvement.
• Strong Excel and Office tools knowledge.
• Fluent English with strong written communication.

Conhecimentos

IT service management

ITIL processes

Change Enablement

Change risk assessments

Service documentation

Microsoft Excel

Stakeholder management

Fluent English

Formação académica

ITIL Certification

Agile certifications

Ferramentas

ServiceNow

Descrição da oferta de emprego

Decskill, an IT consulting company with over 10 years of experience, is growing and seeks experienced professionals in IT service management to join our team in Portugal.

Based in Lisbon, Porto, and Madrid, we offer an international context focused on service delivery excellence, Change Enablement, ITIL practices, and close collaboration with clients, partners, and teams across Europe.