Service Desk Technician - Windows/AD, ITSM & Onsite Sintra

Claranet Portugal; Sintra; Presencial; EUR 24 000 - 38 000; Tempo integral

Resumo da oferta

Claranet Portugal in Lisbon (Sintra) is seeking a Service Desk Technician to join our internal team. You will troubleshoot and monitor software and hardware in Desktop Management environments and handle user account changes in Windows Active Directory and email systems.

The role requires fluency in Portuguese and English, with Spanish valued, and hands-on experience across Windows, macOS, Office 365, and ITSM tools.

Qualificações

• Fluency in Portuguese and English; Spanish is a plus.
• Experience with Windows and macOS troubleshooting and installations.
• Experience with Office 365 management and Active Directory users.
• Experience with CMDB assets and ITSM tools.

Responsabilidades

• Troubleshoot, control and monitor software and hardware in Desktop Management environments.
• Implement requests for user account changes in Windows domain Active Directory and email management systems.
• Diagnose problems in the network and in systems or operating faults.

Conhecimentos

Portuguese fluency

English fluency

Spanish valued

Windows troubleshooting

macOS troubleshooting

Office 365 management

Active Directory

Network troubleshooting

ITSM tools

Remote access tools

Onsite support

On-call support

Ferramentas

Microsoft Active Directory

Email systems (Exchange/Office 365)

CMDB assets management

Descrição da oferta de emprego

Claranet Portugal in Lisbon (Sintra) is seeking a Service Desk Technician to join our internal team. You will troubleshoot and monitor software and hardware in Desktop Management environments and handle user account changes in Windows Active Directory and email systems.

The role requires fluency in Portuguese and English, with Spanish valued, and hands-on experience across Windows, macOS, Office 365, and ITSM tools.