Service Desk Technician - Lisbon/Sintra IT Support Pro

Claranet Portugal

Sintra

Vor Ort

EUR 21.000 - 27.000

Vollzeit

vor 7 Stunden

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Claranet Portugal is seeking a Service Desk Technician to join our Lisbon-based team (Sintra). You will troubleshoot software/hardware, manage Windows AD and email accounts, and diagnose network and system issues across our environment.

Fluency in Portuguese and English is required, Spanish is a plus. You will support onsite users, work during in-hours and on-call, and contribute to service excellence in a dynamic, collaborative setting.

Qualifikationen

Fluency in Portuguese, English; Spanish valued.
Experience in Windows and MacOS troubleshooting and installation.
Experience in Office 365 management (users, mailboxes, licensing, policies).
Experience in Microsoft Office troubleshooting and installation.
Management of users and groups in Active Directory.
Access and permissions management in Microsoft Fileshare.
Hardware and peripherals troubleshooting and installation.
Knowledge of networking troubleshooting and configuration (valued).
Experience in managing CMDB assets.
Remote access tools and ITSM tools knowledge.
Onsite support at HQ in Sintra.
On-call support availability.

Aufgaben

Proceeds to troubleshoot, control and monitor software and hardware in Desktop Management environments.
Implements requests for user account changes in Windows domain Active Directory and email management systems.
Diagnosis of problems occurring in the network and in systems or operating faults.

Kenntnisse

Portuguese fluency

English fluency

Spanish valued

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

Fileshare permissions

Networking troubleshooting

CMDB management

ITSM tools

Remote access tools

Onsite support

On-call support

Tools