Senior Solution Consultant — AI-Driven CCaaS

Omilia; Portugal; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Fixed compensation

Long-term employment and vacation

Professional growth courses

Apple gear

Job summary

Omilia is seeking a Solution Consultant to act as the primary technical authority in pre-sales across the assigned region or global segment. You will bridge commercial and technical disciplines, owning the pre-sales motion from discovery through POC and proposal, and serving as a trusted advisor to strategic prospects and customers.

You will collaborate with Account Executives, Architects, and Professional Services to ensure architecturally sound proposals, deliver compelling demos, and accurate

Qualifications

• Minimum 6 years in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact centre technology.
• Proven track record owning the technical pre-sales motion for complex, multi-stakeholder enterprise deals — with verifiable contribution to technical win rates.
• Deep technical knowledge of contact centre architecture and integration patterns — including telephony, CRM integrations, omnichannel platforms, and enterprise middleware.
• Strong working knowledge of conversational AI concepts and technologies — NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics.
• Proficiency in designing and delivering customized product demonstrations and POC environments that map directly to prospect requirements.
• Technical writing proficiency — able to produce clear, accurate responses to enterprise RFPs/RFIs, security questionnaires, and integration specs.
• Willingness to travel up to 30% of the time within Iberia and internationally.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.

Responsibilities

• Lead structured technical discovery engagements mapping current-state architecture, automation gaps, and business impact to Omilia-based solutions.
• Produce solution proposals and technical responses that map Omilia's capabilities to identified use cases and environments.
• Own the full POC lifecycle, coordinating internal resources and presenting results with ROI and deployment readiness.
• Collaborate with Demo Engineers to design and deliver customised product demonstrations and POCs for strategic accounts.
• Own technical responses to RFPs/RFIs, coordinating input from Security, Compliance, Product, and Engineering.
• Maintain up-to-date demo environments reflecting current platform capabilities and recent product releases.
• Travel within the EU and internationally up to 30%.

Skills

Pre-sales experience

Enterprise SaaS

CCaaS/Contact center

Architectural design

Demo & POC delivery

RFP/RFI responses

Technical writing

Education

Bachelor's degree in Computer Science, Engineering, IS, or related technical discipline

Tools

Salesforce CRM

Demo environments

Solution configurators

Proposal management platforms

Job description

Omilia is seeking a Solution Consultant to act as the primary technical authority in pre-sales across the assigned region or global segment. You will bridge commercial and technical disciplines, owning the pre-sales motion from discovery through POC and proposal, and serving as a trusted advisor to strategic prospects and customers.

You will collaborate with Account Executives, Architects, and Professional Services to ensure architecturally sound proposals, deliver compelling demos, and accurate