Senior AI-Driven CX Solutions Architect

Zendesk; Lisboa; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible hybrid working model

Commitment to diversity and inclusion

Career growth opportunities

Job summary

A leading customer experience platform is seeking a Senior Solutions Consultant in Lisboa, Portugal. This role involves leading customer discovery sessions to address complex challenges, architecting AI-driven solutions, and guiding technical strategies throughout the sales cycle. The ideal candidate has over 5 years of presales experience and a strong grasp of AI technologies. A collaborative mindset and excellent communication skills are essential for success in this dynamic position.

Qualifications

• 5+ years of presales or solutions consulting experience.
• Proven experience with customer pilots and executing proofs of concept.
• Deep understanding of AI technologies and practical applications in customer experience.

Responsibilities

• Lead technical and business discovery to understand customer challenges.
• Architect AI-driven solutions leveraging Zendesk's platform.
• Drive end-to-end technical engagement through the sales cycle.

Skills

5+ years of presales or solutions consulting experience in SaaS

Strong knowledge of web/scripting technologies and SaaS architectures

Proven experience designing and executing customer pilots

Deep understanding of AI technologies

Strong analytical and storytelling abilities

Excellent interpersonal and communication skills

Education

Bachelor's degree or equivalent work experience

Job description

A leading customer experience platform is seeking a Senior Solutions Consultant in Lisboa, Portugal. This role involves leading customer discovery sessions to address complex challenges, architecting AI-driven solutions, and guiding technical strategies throughout the sales cycle. The ideal candidate has over 5 years of presales experience and a strong grasp of AI technologies. A collaborative mindset and excellent communication skills are essential for success in this dynamic position.