Senior Sales Development Representative

MoEngage; Lisboa; Remote; EUR 25,000 - 40,000; Full time

Job summary

MoEngage seeks an SDR to build and nurture a robust sales pipeline in a flexible remote setting. You will map accounts, source qualified opportunities, and tailor outreach using LinkedIn Sales Navigator, Outreach, LeadIQ, and Lusha.

You will collaborate with Marketing and AE teams to qualify inbound interest, manage timelines, and advance deals while maintaining meticulous CRM records. A Bachelor’s degree and strong communication are required.

Qualifications

• 2–3 years of SDR experience in SaaS
• Bachelor's degree required
• Proficient with CRM platforms and sales enablement tools
• Able to collaborate across sales, marketing and development teams
• Strong communication and presentation skills
• Excellent time management and organization

Responsibilities

• Drive the creation of sales-qualified opportunities and maintain a robust pipeline.
• Conduct in-depth account mapping and source leads aligned with target personas.
• Leverage modern AI solutions to enhance prospect research and tailored messaging.
• Initiate new business partnerships via phone, email, and social channels.
• Identify and articulate how MoEngage can address prospect challenges in engagement and retention.
• Engage with stakeholders to evaluate purchase authority, budget, and timelines.
• Nurture relationships to guide opportunities through the sales funnel.
• Partner with Marketing to qualify inbound interest and smooth handoffs to Sales.
• Collaborate with Account Executives on in-territory mapping and prioritization of accounts.
• Work with the Sales Development Manager to hit pipeline KPIs.
• Maintain CRM records and dashboards with accurate data.
• Share best practices to help organizational growth.
• Role accountable for driving revenue growth across sectors

Skills

SDR experience

SaaS knowledge

CRM proficiency

Prospecting

Communication skills

Time management

Remote work

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree

Tools

LinkedIn Sales Navigator

Outreach

LeadIQ

Lusha

Web conferencing tools

Job description

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

• Drive the creation of sales-qualified opportunities and maintain a robust pipeline through strategic outbound and inbound prospecting.
• Conduct in-depth account mapping and source leads that align precisely with our target customer personas.
• Leverage modern AI solutions to enhance prospect research and deliver tailored messaging.
• Initiate new business partnerships utilizing diverse channels including phone, email, and social media to showcase MoEngage solutions.
• Identify and articulate how MoEngage can effectively address prospect challenges regarding user engagement and retention.
• Engage with key stakeholders to evaluate purchase authority, budget availability, and implementation timelines.
• Nurture prospect relationships through consistent, high-quality communication to guide opportunities through the sales funnel.
• Partner with Marketing to qualify inbound interest and ensure seamless handoffs to the Sales team.
• Work in tandem with Account Executives to execute in-territory mapping and prioritize key accounts.
• Collaborate with the Sales Development Manager to hit weekly, monthly, and quarterly pipeline targets and KPIs.
• Maintain meticulous records in the CRM, ensuring data accuracy for all prospective client interactions and dashboards.
• Contribute to organizational growth by sharing and adopting industry-leading best practices.
• This role is directly accountable for driving business and revenue growth across various organizational sectors.

Requirements

• Proven track record with 2-3 years of pertinent experience.
• Prior background as an SDR within a SaaS environment
• Hold any bachelor's level degree
• Proficiency with CRM platforms, sales enablement tools, prospecting software, and web-conferencing technology
• Adept at thriving in dynamic, rapidly evolving remote work settings
• Skilled at cross-functional collaboration with sales, marketing, and development teams to achieve collective goals
• Superior communication, active listening, and presentation abilities
• Exceptional capabilities in time management and organizational planning

About the Team

• The SDR team at MoEngage acts as a vital driver for pipeline expansion, focusing on identifying and nurturing qualified prospects across SMB, Mid-Market, and Enterprise segments to meet high-value pipeline targets through Sales Qualified Leads.
• To optimize prospect research and engagement, the team utilizes modern AI technology alongside premier sales tools like LinkedIn Sales Navigator, Outreach, LeadIQ, and Lusha.
• We execute strategic prospecting to secure AE discovery meetings by mapping stakeholder pain points to MoEngage value propositions and validating messaging.
• The team owns the detailed handoff process to ensure seamless SDR-AE collaboration.
• We mandates providing a complete "Discovery Brief" in Salesforce, which captures strategic business context, technical environment details (like current tech stack and known integration needs), and key decision criteria for every account
• Scoping follows the MEDDICC framework to identify Economic Buyers, champions, and decision urgency, converting pain points into committed timelines.
• This position is growth-oriented, providing career advancement pathways toward Senior SDR, AE, or Team Lead positions.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.