Senior Order-to-Cash Specialist | Analytics & Optimization

Thecentermemphis; Portugal; Teletrabalho; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

FedEx is seeking a Senior Customer Financial Representative to manage the Order to Cash (O2C) cycle in a fast-paced international environment. The role emphasizes dispute resolution, invoicing accuracy, and timely collections, requiring strong English communication and advanced Excel skills.

You will analyze large datasets, present actionable insights, and drive process improvements while maintaining high service levels and risk controls.

Qualificações

• Minimum 5 years in an international, fast-paced environment; O2C activities are a plus.
• Fluent English with strong written and verbal communication to interact with global customers.
• Proven high analytical capabilities to interpret data, identify trends, and drive actionable insights.
• Advanced Excel: complex formulas, pivot tables, and data modeling.
• Experience with Excel Macros, VBA, and automation tools is a plus.
• Solid understanding of Order to Cash processes: billing, collections, disputes, and cash application.
• Ability to manage large data sets and translate them into financial actions.
• Strong problem-solving mindset with attention to detail and accuracy.
• Experience in fast-paced, high-volume environments with multiple priorities.
• Proactive approach to process improvement and continuous optimization.

Responsabilidades

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation.
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms.
• Monitor customer accounts to ensure prompt payment and healthy aging balances.
• Weekly meetings with stakeholders and customers to follow up on structural issues.
• Act as a primary point of contact for financial‑related customer inquiries.
• Build strong relationships with key customers to support long‑term partnerships.
• Provide a high level of service while balancing risk and company policies.
• Identification of root cause analysis.
• Process improvement.

Conhecimentos

Order to Cash

Analytical skills

Data analysis

Problem solving

Attention to detail

English fluency

Communication

Ferramentas

Excel

Macros/VBA

Descrição da oferta de emprego

FedEx is seeking a Senior Customer Financial Representative to manage the Order to Cash (O2C) cycle in a fast-paced international environment. The role emphasizes dispute resolution, invoicing accuracy, and timely collections, requiring strong English communication and advanced Excel skills.

You will analyze large datasets, present actionable insights, and drive process improvements while maintaining high service levels and risk controls.