Senior Customer Financial Services Representative

FedEx Group; Leça do Balio; Presencial; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Training to get you started

Career growth opportunities

Resumo da oferta

FedEx Group in Porto is seeking a Senior Customer Financial Representative to own the O2C cycle, analyze disputes, and manage collections. You will ensure timely invoicing, monitor aging balances, and maintain strong relationships with key customers while upholding company policies.

The role requires 5+ years in a fast-paced, international environment, fluent English, and advanced Excel skills to transform data into actionable financial decisions.

Qualificações

• Minimum 5 years in an international fast-paced environment with order-to-cash experience
• Fluent English (mandatory) with strong written and verbal communication
• Strong analytical capabilities to interpret data and drive insights
• Advanced Excel skills including formulas, pivot tables, and data modeling
• Experience with Excel macros, VBA, and automation tools is a plus
• Solid understanding of billing, collections, dispute management, and cash application
• Ability to manage large data sets and translate them into financial actions
• Detail-oriented with a proactive process-improvement mindset
• Experience in high-volume, multi-priority environments

Responsabilidades

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms
• Monitor customer accounts to ensure prompt payment and healthy aging balances
• Weekly meetings with stakeholders and customers to follow up on issues
• Act as a primary point of contact for financial-related inquiries
• Build strong relationships with key customers to support long-term partnerships
• Provide high service levels while balancing risk and company policies
• Identify root causes and drive process improvements

Conhecimentos

O2C processes

Data analysis

Communication

Stakeholder management

Problem solving

Ferramentas

Excel

Macros

VBA

Data modeling

Descrição da oferta de emprego

We have an exciting opportunity for you to join our team as a Senior Customer Financial Representative

What you will be doing

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms
• Monitor customer accounts to ensure prompt payment and healthy aging balances
• Weekly meetings with Stakeholders and customers to follow up on structural issues
• Act as a primary point of contact for financial-related customer inquiries
• Build strong relationships with key customers to support long-term partnerships
• Provide a high level of service while balancing risk and company policies
• Identification of root cause analysis
• Process improvement

What do you bring with you

• Minimum 5 years of experience in an international fast‑paced environment; order‑to‑cash activities are a plus.
• Fluent English (mandatory) with strong written and verbal communication skills to interact with global customers and stakeholders
• Proven high analytical capabilities, with the ability to interpret complex data, identify trends, and drive actionable insights
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling
• Strong experience with Excel (Macros, VBA, and automation tools a plus) to streamline processes and improve efficiency
• Solid understanding of Order to Cash processes, including billing, collections, dispute management, and cash application
• Ability to manage large data sets and translate them into meaningful financial actions
• Strong problem‑solving mindset with attention to detail and accuracy
• Experience working in fast‑paced, high‑volume environments with multiple priorities
• Proactive approach to process improvement and continuous optimization

What do we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx is an equal‑opportunity employer and is committed to a diverse and inclusive workforce, providing growth opportunities for all.