Senior Customer Financial Services Representative

Thecentermemphis; Portugal; Presencial; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

FedEx is seeking a Senior Customer Financial Representative to manage the Order to Cash (O2C) cycle in a fast-paced international environment. The role emphasizes dispute resolution, invoicing accuracy, and timely collections, requiring strong English communication and advanced Excel skills.

You will analyze large datasets, present actionable insights, and drive process improvements while maintaining high service levels and risk controls.

Qualificações

• Minimum 5 years in an international, fast-paced environment; O2C activities are a plus.
• Fluent English with strong written and verbal communication to interact with global customers.
• Proven high analytical capabilities to interpret data, identify trends, and drive actionable insights.
• Advanced Excel: complex formulas, pivot tables, and data modeling.
• Experience with Excel Macros, VBA, and automation tools is a plus.
• Solid understanding of Order to Cash processes: billing, collections, disputes, and cash application.
• Ability to manage large data sets and translate them into financial actions.
• Strong problem-solving mindset with attention to detail and accuracy.
• Experience in fast-paced, high-volume environments with multiple priorities.
• Proactive approach to process improvement and continuous optimization.

Responsabilidades

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation.
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms.
• Monitor customer accounts to ensure prompt payment and healthy aging balances.
• Weekly meetings with stakeholders and customers to follow up on structural issues.
• Act as a primary point of contact for financial‑related customer inquiries.
• Build strong relationships with key customers to support long‑term partnerships.
• Provide a high level of service while balancing risk and company policies.
• Identification of root cause analysis.
• Process improvement.

Conhecimentos

Order to Cash

Analytical skills

Data analysis

Problem solving

Attention to detail

English fluency

Communication

Ferramentas

Excel

Macros/VBA

Descrição da oferta de emprego

Position Summary

We have an exciting opportunity for you to join our team as a Senior Customer Financial Representative.

Responsibilities

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms
• Monitor customer accounts to ensure prompt payment and healthy aging balances
• Weekly meetings with stakeholders and customers to follow up on structural issues
• Act as a primary point of contact for financial‑related customer inquiries
• Build strong relationships with key customers to support long‑term partnerships
• Provide a high level of service while balancing risk and company policies
• Identification of root cause analysis
• Process improvement

Qualifications

• Minimum 5 years of experience in an international, fast‑paced environment; order to cash activities are a plus.
• Fluent English (mandatory) with strong written and verbal communication skills to effectively interact with global customers and stakeholders.
• Proven high analytical capabilities, with the ability to interpret complex data, identify trends, and drive actionable insights.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling.
• Strong experience with Excel (Macros, VBA, and automation tools as a plus) to streamline processes and improve efficiency.
• Solid understanding of Order to Cash processes, including billing, collections, dispute management, and cash application.
• Ability to manage large data sets and translate them into meaningful financial actions.
• Strong problem‑solving mindset with attention to detail and accuracy.
• Experience working in fast‑paced, high‑volume environments with multiple priorities.
• Proactive approach to process improvement and continuous optimization.

Benefits

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.