Senior Customer Financial Services Representative

FedEx; Leça do Balio; Presencial; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Tuition Assistance Program

Employee Assistance Program for you

Employee reduced-rate shipping

Great career opportunities

Resumo da oferta

FedEx is seeking a Senior Customer Financial Representative to manage the full O2C cycle, ensuring accurate invoicing and timely collections while maintaining healthy account aging. You will engage with stakeholders and customers weekly, addressing inquiries and driving process improvements.

Ideal candidates bring 5+ years in international environments, strong Excel skills (including macros/VBA), and a deep understanding of billing, collections, and cash application.

Qualificações

• Minimum 5 years of experience in international fast-paced environments.
• Fluent English (mandatory) with strong written and verbal communication.
• Strong analytical capabilities to interpret data and drive insights.
• Advanced proficiency in Microsoft Excel, including complex formulas and pivot tables.
• Solid understanding of Order to Cash processes including billing, collections, dispute management, and cash application.

Responsabilidades

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and reconciliation.
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms.
• Monitor customer accounts to ensure prompt payment and healthy aging balances.
• Weekly meetings with stakeholders and customers to follow up on issues.
• Act as primary contact for financial-related customer inquiries.
• Build strong relationships with key customers to support long-term partnerships.
• Provide high level of service while balancing risk and company policies.
• Identify root causes and drive process improvements.

Conhecimentos

Fluent English

Analytical thinking

Problem solving

Attention to detail

Time management

Ferramentas

Microsoft Excel

Excel Macros

Excel VBA

Data modeling

Descrição da oferta de emprego

Senior Customer Financial Representative

We have an exciting opportunity for you to join our team as a Senior Customer Financial Representative at FedEx.

What You Will Be Doing

• Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation
• Ensure accurate and timely invoice generation in line with customer agreements and contractual terms
• Monitor customer accounts to ensure prompt payment and healthy aging balances
• Weekly meetings with Stakeholders and customers to follow up on structural issues
• Act as a primary point of contact for financial-related customer inquiries
• Build strong relationships with key customers to support long-term partnerships
• Provide a high level of service while balancing risk and company policies
• Identification of root cause analysis
• Process improvement

What Do You Bring With You

• Minimum 5 years of experience in International fast paced environment, order to cash activities are a plus.
• Fluent English (mandatory) with strong written and verbal communication skills to effectively interact with global customers and stakeholders
• Proven high analytical capabilities, with the ability to interpret complex data, identify trends, and drive actionable insights
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling
• Strong experience with Excel (Macros, VBA, and automation tools as a plus) to streamline processes and improve efficiency
• Solid understanding of Order to Cash processes, including billing, collections, dispute management, and cash application
• Ability to manage large data sets and translate them into meaningful financial actions
• Strong problem-solving mindset with attention to detail and accuracy
• Experience working in fast-paced, high-volume environments with multiple priorities
• Proactive approach to process improvement and continuous optimization

What Do We Offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all