Senior Operations Leader - Lisbon/Paris, People & Process

Blu Selection - Recruitment Agency; Lisboa; Presencial; EUR 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mealcards

Health insurance

Transportation allowance

Resumo da oferta

Blu Selection – Recruitment Agency is assisting a premium international client in Lisbon to hire a Deputy Operations Manager. You will lead concierge managers, drive operational performance, and harmonize processes across Lisbon and Paris.

You will work with a team of deputy operations managers, develop people, monitor KPIs, and implement data-driven improvements. Native French and fluent English are required; you will collaborate with cross-site leaders to deliver service excellence.

Qualificações

• Proven experience in operations and people management in service-driven environments.
• Track record coaching and developing teams.
• Strong analytical mindset using performance data.
• Excellent communication and stakeholder-management skills.
• Ability to work with cross-site teams in Lisbon and Paris.
• Fluency in French and English.

Responsabilidades

• Lead, coach, and support concierge managers and their teams in Lisbon.
• Take ownership of operational performance, ensuring quality, productivity, and service standards are consistently met.
• Monitor key performance indicators and identify opportunities for improvement.
• Drive continuous improvement initiatives and help optimize processes and ways of working.
• Ensure operational processes and practices are consistently applied across teams.
• Support managers with people development, coaching, performance management, and team engagement.
• Contribute to workforce planning, scheduling, and workload distribution.
• Identify operational challenges and implement practical, data-driven solutions.
• Collaborate closely with other Deputy Operations Managers on cross-site projects and best practices.
• Contribute to the transformation and harmonization of Operations across Lisbon and Paris.
• Work closely with internal stakeholders to ensure smooth and effective operations.
• Support recruitment and HR-related processes where needed.

Conhecimentos

Operations leadership

People development

Analytical mindset

Stakeholder management

Team coaching

Cross-site collaboration

Descrição da oferta de emprego

Blu Selection – Recruitment Agency is assisting a premium international client in Lisbon to hire a Deputy Operations Manager. You will lead concierge managers, drive operational performance, and harmonize processes across Lisbon and Paris.

You will work with a team of deputy operations managers, develop people, monitor KPIs, and implement data-driven improvements. Native French and fluent English are required; you will collaborate with cross-site leaders to deliver service excellence.